Technical Solutions Manager (Remote)

Account Management

Remote (United States)

About Medallion

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024, and featured on The Today Show—Medallion is revolutionizing provider network management. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

About the role

As a Technical Solutions Manager your primary responsibility will be getting our Enterprise customers successfully onboarded onto the Medallion platform. You will directly migrate data into Medallion and develop documentation and tools to make these processes more efficient as the business grows. 

As part of your role, you will engage hands-on with customers during a critical phase in their customer journey and collaborate with colleagues in Customer Success, Operations, Sales and Product. 

This is an opportunity to be an early team member on a brand-new team and help shape the customer experience for some of our largest and most critical customers.

This role reports to the Associate Director of Implementation and base compensation for this role may land between $100,000-$140,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

What you'll do

• Work directly with our largest customers to strategize how they will migrate their existing data to Medallion including setting timelines and tracking milestones 
• Support our largest customers as they familiarize themselves with our data model and import requirements 
• Become the SME on our customers’ data 
• Directly migrate customer data into Medallion
• In some cases, collaborate with a Customer Success or Implementation Manager to project manage an implementation; in other cases project manage the implementation on your own 
• Support other team members as needed to set customer expectations, perform data validation and migrate customer data into Medallion 
• Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve 
• Review other team members’ work to prevent errors in the implementation process 
• Set up positive handoffs with Customer Success to ensure your customers are on track to achieve their first value 
• Partner with the Engineering, Product and Design team to productize repetitive aspects of implementations that can be automated
• Implement other process improvements as we build out the team 

Qualifications

• 5+ years of experience in data modeling or analytics, ideally with experience in working with complex data sets
• 3+ years of experience working with Enterprise clients and/or on strategic client projects
• Strong understanding of relational databases and able to write SQL
• Experience in coordinating multiple projects simultaneously
• Experience with a scripting language, preferably Python
• Strong attention to detail
• Excellent written and verbal communication skills
• Experience at a rapidly growing SaaS company and/or a startup