Vice President, Customer Engagement

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma, the industry's trusted system of record for media management and finance, Flashtalking, the world's largest independent ad server and creative personalization platform, as well as Protected Media, the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information. 

We are seeking a highly motivated and experienced Vice President of Customer Engagement to lead and develop our customer engagement strategies. The VP, Customer Engagement, will be responsible for ensuring our clients achieve maximum value from our products and services. The ideal candidate will possess extensive experience in both the software and advertising industries, demonstrating a proven track record of enhancing customer satisfaction, retention, and growth.

• Responsibility for retention and health of assigned accounts.
• Develop and execute a comprehensive customer engagement strategy aligned with the company’s goals and objectives.
• Lead and inspire a high-performing team focused on customer-centric initiatives and improvements.
• Collaborate with cross-functional teams to drive customer-centric initiatives and improvements
• Define and monitor key performance indicators (KPIs) to measure customer success and satisfaction.
• Proactively identify and address customer needs, challenges, and opportunities for growth.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Advocate for the customer within the organization, ensuring their voice is heard in product development and strategic planning.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and partner.
• Maintain comprehensive knowledge of all Mediaocean solutions pertinent to the customers' business.
• Conduct regular business reviews with clients to assess satisfaction, address concerns, and identify opportunities for upselling and cross-selling.
• Represent the company at industry events, conferences, and client meetings.

• 10+ years of experience in customer engagement, success, or support roles within the advertising technology or software industry.
• Proven track record of leading and scaling customer-facing teams.
• Strong understanding of the advertising industry, including media buying, and/or media finance.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Proven ability to lead executive level customer conversations.
• Strategic thinker with a customer-centric mindset and a passion for delivering exceptional customer experiences.
• Ability to travel as needed to meet with clients and attend industry events.
• Bachelor's degree in communications, advertising, business, information technology or a related field preferred.

• Competitive total compensation, including 401(K) employer match and financial wellness seminars 
• Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
• Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day 
• Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption 
• Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
• Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement 
• Get rewarded for demonstrating Mediaocean values 
• Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United  
• Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office   
• Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)  
• All of these benefits/perks are effective on the date of hire 

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply! 

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status. 

If you're an existing Mediaocean employee and would like to submit a referral, click here.