Medical Call Center Rep .2 nights

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.

Position Summary

This position is responsible for answering telephone calls; providing personalized seamless service to health care provider clientele and parent/patient callers; responding to inquiries with knowledge of client services and programs; and prioritizing complex and emergent situations.

• One to three years of customer service work, preferably telephone-based.
• Strong basic computer skills and keyboarding skills.
• Demonstrated excellent written, verbal and interpersonal communications skills.
• Demonstrates a pleasant telephone voice and helpful manner.
• Ability to work effectively with minimal supervision; while understanding role as a part of a team.
• Excellent problem solving and follow up skills.
• Understanding of basic medical terminology helpful.

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children’s Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.