Medical Equipment Technician (Greenville, SC)

Job Title

Job Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

• Learning, and establishing rapport with customers, while providing appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrating a sense of urgency to identify and assist in identification and resolution of customer issues, while following the appropriate escalation process.
• Providing exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times.
• Ensuring customer satisfaction while meeting business objectives, measured as “Net Promotor Score (NPS)”.
• Focusing on fixing customer issues as well as the medical products, while setting realistic customer expectations.
• Interfacing with end-users, department managers and supervisors on routine issues.
• Proactively scheduling activities and making him/herself available to assist others.
• Seeking out opportunities to increase capability and capacity (i.e. may be required to become qualified in new device types, learns new tools).
• Actively participates as a member of local work team.

• Operating under the required knowledge of State and Federal regulatory requirements, while adhering to established training, quality, and safety requirements.
• Eligible candidates must live within commuting distance to the hospital; work is 100% on site.

You are part of

This position is part of our 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

To succeed in this role, you’ll need a customer-first attitude and the following

• High school diploma or vocational certificate in electronics, biomedical equipment servicing/engineering, or equivalent combination of education and experience in the electronics industry
• Knowledge of computers and networking.
• Understanding of electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• Experience with biomedical equipment in healthcare settings preferred.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast paced environment.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

• Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.