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Medical Receptionist - job 2 of 3

Medical Receptionist - OWE

This is a full-time position (3-12's) Monday through Friday from 8:00 a.m. to 8:00 p.m.

Looking for an energetic, committed, mission-driven Medical Receptionist to serve at our Old West End Community Health Center in Toledo, Ohio. The Medical Receptionist provides first and last impressions of the organization so must be customer-focused and professional in carrying out responsibilities. The Medical Receptionist is responsible for general office duties including, but not limited to, maintaining provider schedules, checking patients into and out of the health center, answering telephones, and filing.

DUTIES AND RESPONSIBILITIES:

Promotes effective and appropriate use of integrated health services at HPWO as part of a “Patient Centered Medical Home” (PCMH) model of care.
Greets patients, visitors and employees.
Receives calls and schedules appointments.
Answers/screens telephone calls and forwards to appropriate personnel.
Records phone messages and distributes appropriately.
Accurately enters patient information into the computer.
Assembles patient medical record.
Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.

QUALIFICATIONS:

High school diploma or GED certificate, required.
Associate Degree in Medical/Dental Office Administration, preferred.
Ability to attend to multiple tasks at the same time.
Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
Effective oral and written communication skills.
Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.

BENEFIT OFFERED: