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Medical Records Coordinator

Our mission: To eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We are looking for an experienced Medical Records Coordinator to join our Care Support team that will report directly a Care Support Manager. You will be focused on Medical Records processing. Some of the tasks you will be responsible for will be: sending out patient authorization forms, retrieving medical files, and following up on pending medical record requests and maintaining a basic understanding of HIPAA regulations surrounding release of information.

What you’ll be doing:

Uploading records requests and patient authorization forms including processing medical record requests
Building relationships with providers, patients, and internal teams (Care Navigation, Provider Leads, etc.) for the purposes of medical records management
Provide weekly metrics on new, in progress, and completed medical records requests
Daily duties include answering phones, responding to emails, and assisting with patient support tickets as needed in a remote environment
Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned release of medical records tickets
Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
Assist with other ad hoc operational efficiency projects as needed

What we expect from you:

A minimum of 1 year experience in a similar role (Medical Records department)
Advanced understanding of medical terminology, and HIPAA
Outstanding communication and interpersonal abilities
Strong attention to detail with excellent organizational and time-management skills
Experience with MS Office/Google Sheets/Google Doc
Comfortable in rapidly changing environments and with constantly evolving responsibilities.
Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
Excellent written and verbal communication skills.
Able to multi-task and context switch!

Benefits of working at Spring Health:

Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

Access to Spring Health’s platform which includes (10) free therapy sessions

Unlimited time off in addition to (12) paid holidays

16-18 weeks paid parental leave

$500 per year Wellness Reimbursement

Creating a culture you can thrive in:

Flexible remote and hybrid work style arrangements

Calm Fridays to encourage meeting & distraction free days

Donation matching to support your favorite causes

Employee resource groups

Supporting you financially through:

Competitive mix of salary and stock options

Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First: We are genuine member advocates.

Move Fast to Change Lives: We build with urgency and intention.

Take Ownership: We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win: We will achieve impact by innovation and evidence based frameworks.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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Spring Health Glassdoor Company Review

3.5

Spring Health DE&I Review

4.2

CEO of Spring Health

April Koh

Approve of CEO

By Spring Health

Spring Health is a well-established provider of mental healthcare solutions, catering specifically to employers and health plans. They are recognized for their effective support and commitment to enhancing the well-being of employees.

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