Job details
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Sr. Workforce Management Analyst, CX
Melio is seeking a Sr. Workforce Management Analyst to join the CX Development team, supporting Customer Service and Payments teams with reporting, forecasting, and workforce management.
Skills
- Expert analytical skills in data analytics or workforce analytics
- Strong proficiency with reporting tools such as Tableau and Zendesk
- Excellent written and verbal communication skills
Responsibilities
- Support CS and CX teams with ad-hoc reporting related to KPIs and volume forecasting
- Report and present monthly CS performance metrics
- Adjust intraday forecasts and coordinate staffing allocation
- Conduct root-cause analyses for forecast variances
- Support CS Payment Operations with regular reporting
Education
- Bachelor's degree in a related field
Benefits
- Competitive compensation packages
- Medical, Dental, and Vision insurance
- 401K matching and stock options
- Holistic wellness programs
- Generous time off policies
- Collaborative office culture
To read the complete job description, please click on the ‘Apply’ button
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Our mission is to keep small business in business. When we started Melio, we wanted to build more than an efficient Accounts Payable tool.
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BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
401K Matching
Paid Time-Off
Pet Friendly
Some Meals Provided
Snacks
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$85,000/yr - $95,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 28, 2024
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