Mid Level Software Engineer - CTI Platform

As a Mid Level Software Engineer at Mellon Technologies, your responsibilities include supporting and maintaining CTI platforms such as Genesys Cloud and Altitude. You'll provide technical assistance for applications used within the company and develop and modify applications in C#. You will also handle AWS and Azure services, ensuring smooth API integrations and participating in various system installation and improvement projects.

To be eligible for the Mid Level Software Engineer position at Mellon Technologies, you need a degree in Computer Science or a related field, along with experience in CTI platforms. A mid-level understanding of C# programming, familiarity with AWS and Azure services, troubleshooting skills, and basic knowledge of databases like SQL are also essential. Additional qualifications in scripting languages and API integration experience will be advantageous.

A Mid Level Software Engineer at Mellon Technologies should be proficient in C# at a mid-level and should also have a basic understanding of scripting languages such as Python. Familiarity with these languages will enable you to effectively develop and modify applications, automate processes, and interact with various systems within the company.

Mellon Technologies values professional growth and offers significant career development opportunities for Mid Level Software Engineers. Employees benefit from a pleasant and modern work environment, along with a competitive salary package. The company also provides chances for upward mobility and continuous learning through participation in various project iterations and training sessions.

The work environment at Mellon Technologies for a Mid Level Software Engineer is described as pleasant, modern, and friendly. The company emphasizes collaboration and teamwork, creating a positive atmosphere where employees can thrive both professionally and personally.

When addressing your experience with CTI platforms, share specific examples of platforms you've worked with, such as Genesys or Altitude. Explain your role in supporting these systems, any challenges faced, and how you contributed to the improvement of their functionality.

Discuss your problem-solving methodology. Describe how you identify the root cause of issues, the tools you use for troubleshooting, and share specific examples where your troubleshooting skills made a notable impact in your previous roles.

In your answer, mention specific AWS and Azure tools you have experience using, such as EC2, S3, or Lambda. Describe your experience with API integrations, monitoring, and optimizing cloud services, and how these tools have aided your previous projects.

Be prepared to share details about the project, your specific contributions, and the outcomes. Highlight the programming techniques you employed and how your work improved the application or met the project goals.

Articulate your insights around DevOps practices such as continuous integration and delivery, automation strategies, and how they contribute to improving code quality and deployment speed. Provide examples of how you have applied these practices in past roles.

Explain your time management techniques, possibly mentioning tools you use, how you assess project urgency and importance, and any methodology (like Agile or Scrum) that you adhere to ensure efficient task completion.

Talk about your communication style, tools used for collaboration (like Slack or JIRA), and examples of successful collaborations in your previous positions, emphasizing how you work to foster positive working relationships.

Detail your familiarity with databases, specifically with SQL. Discuss any projects that required database interactions, how you designed queries, and the impact your work had on data handling and retrieval.

Discuss how you stay current with technological advancements, such as online courses, webinars, coding boot camps, or participating in tech communities. Share any recent learnings or technologies that you have explored.

When answering this question, reflect on your interest in the company's mission and values. Discuss what excites you about the role, such as collaborating with top professionals, the innovation involved in CTI platforms, or growth opportunities within the organization.