Member Experience Associate

About Chief:

Chief is on a mission to change the face of leadership. Launched in 2019, Chief provides senior executive women with a vetted community of peers, a trusted support system, and business critical insights to strengthen their leadership and magnify their influence. We have been named one of Fast Company's "Most Innovative Companies" — and you can read more about us in Inc. and Forbes.

Chief is a fast-growing, Series B stage start-up backed by CapitalG, General Catalyst, Inspired Capital, Primary Ventures and other top-tier investors who believe in our vision to drive more women to the top and keep them there. We have members across the United States with flagship locations in NYC, LA, Chicago and SF.

Diversity, equity, inclusion, and belonging are in our DNA, guiding everything we do and how we work. Knowing that our people are the most important driver of our success, we focus on building teams where the power of diverse voices, identities, perspectives, and experiences is celebrated.

We are tech-powered. Our members make meaningful connections, engage in compelling discussions, and view our unique content through our digital platform. Our Product and Technology teams are building the future of that platform, with data and insights at its heart.

About the Role:

A Member Experience Associate at Chief is a main support connection between members and Chief. As the Member Experience Associate, you will be the go-to for all member questions, while also ensuring members are getting the most of their Chief membership. You also will work closely with our Member Experience Managers and the rest of the Member Experience team to understand member behavior and share feedback with cross-functional teams. We are looking for someone who is passionate about establishing and maintaining strong communities and relationships. The ideal candidate is proactive, organized, solution-oriented, and most importantly passionate about our mission.

What you'll do:

• Answer all member support questions within expected response time
• Support members who are looking for additional guidance engaging with Chief services
• Help to maintain and update member information in Chief's CRM database and other tools
• Have a comprehensive knowledge of Chief's mission and offerings
• Solicit, analyze and present feedback on the member experience to help the team continue to improve our processes and services to have the greatest impact and benefit for members

What you've done and enjoy doing:

• Excellent written, verbal, and interpersonal communication skills
• Exceptional people skills and a passion for building relationships with customers and internal team members
• Highly organized, able to multitask, and strong attention to detail
• Proactive self-starter comfortable working in a fast-paced environment
• Ability to communicate, present, and influence at all levels, including executive and C-level
• Passion for the Company's mission, positioning, and brand
• Experience in Customer Support or Hospitality is a plus

Why You'll Want to Work Here:

• Competitive salary and equity
• Flexible vacation policy and 4.5 day work weeks
• 20 weeks of paid gender neutral parental leave
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a startup focused on driving real change for women in business
• Opportunity to create and attend inspiring experiences and events with leaders of the industry
• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
• Wellness, Work from home (if eligible) and Learning Stipends