Job details

Member Service Center Team Manager

Overview:

Reports to: Varies by location

Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.

Duties and Responsibilities:

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals.
Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
Responsible for quality and accuracy of fulfilling member requests.
Responsible for the security, accountability and control of negotiable items.
Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
Support helplines dedicated for complex requests and escalated calls.
Provide support to staff by training and developing; coach, lead and motivate specialists.
Assume responsibility for the Member Service Center as assigned.
Perform duties of Assistant Member Service Center Team Manager.
Perform other duties as assigned.

Qualifications:

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Strong communications and personnel management skills required. Capable of working independently and exercising sound judgment as related to primary functions. Requires strong interpersonal skills and leadership abilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Tenure: Not Applicable

Compensation:

Member Service Center Team Manager (Category 09)

Salary Pay Range: $63,233 - $101,804 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs.

Equal Opportunity Employer

Alaska USA Glassdoor Company Review

3.6

Alaska USA DE&I Review

No rating

CEO of Alaska USA

Geoff Lundfelt

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By Alaska USA

—Strength in Members— In 1948, fifteen civil service personnel gathered in Anchorage’s Alaska Air Depot, pooled their savings, and their conviction in one another, to form a member-owned credit union. At the heart of that decision was a simple t...

2 jobs

INDUSTRY

Banking & Lending

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Anchorage, AK

DATE POSTED

August 4, 2023