Member Services Assistant

RECREATION AIDE

Working Title: Member Services Assistant (29.9 hour)

Duke Recreation and Physical Education reaffirms our commitment to fighting racism and supporting diversity, equity, and inclusion. It is our mission to build awareness and leadership around anti-racism by generating transformative conversations, tangible changes, and experiences through assessment, intentional actions, and holding our community accountable.

OCCUPATIONAL SUMMARY

The Membership Assistant position will primarily assist the Recreation & Physical Education Membership staff through a variety of ways to include assisting with day-to-day operations of the front desks, providing customer service throughout two recreation facilities, and performing membership specific duties. The position will report to the Coordinator of Facilities and Member Services.

Qualifications:

Work requires analytical, communication, and customer service skills generally acquired through two years of relevant work experience.

Essential Functions:

• Be able and willing to work all jobs within the recreation center.

o Facility Monitor, Guest Services, and Weight Room

• Be able and willing to train new hire employees.

• Be willing and able to work in both Brodie and Wilson Recreation Centers.

• Be able to serve on the severe weather team as needed.

• Be able and willing to work up to 29.9 hours per week on a regular basis, which may include covering shifts for other employees.

• Be able and willing to work all Recreation and Physical Education special events and membership outreach functions.

• Be physically able to lead the Emergency Action Plan.

• Recreation facilities are open 5:30am-11:00pm. Staff may be asked to work a variety of shifts; nights and weekends are required.

• Be an example of the department mission and values to members and teammates.

• Attend 2 Focus Group meetings per year.

• Assist with Membership in-services trainings.

Day-to-Day Duties and Responsibilities:

Membership Assistant

o Complete Membership imports with each updated list provided. This includes groups such as Live for Life, MBA Student Groups, MOBA/MTC Groups, etc.

o Compile information to create, edit and send the monthly Member Email.

o Assist in hiring, training, onboarding, and evaluating the part-time staff.

o Assist in creating and building the monthly staff quizzes.

o Assist and lead the tabling and outreach events with campus partners.

o Responsible for updating and tracking the promotional items inventory.

o Run monthly facility access reports.

o Assist in creating tabling events for membership renewals and member appreciation week.

o Assist in the management of the Employee of the Month program.

Guest Services Attendant

o Serves as the first link to the centers and is responsible for greeting members and guests upon arrival as well as acknowledge their departure.

o Checks members, guests, and visitors in/out of the facilities.

o Monitors flow of traffic into and out of the facility.

o Ensures ID’s are current and valid to access the facilities.

o Be readily available to answer member questions and/or refer to the appropriate staff.

o Follows procedures to register guests and visitors.

o Keeps sign in book at front desks for guests/visitors and waivers updated.

o Arrange and maintain the Lost & Found cabinet in an orderly and organized manner.

o Reviews the Daily Room Schedule for reservations.

o Completes all necessary forms.

o Checks out loan equipment and ensures equipment is returned and does not leave the facility.

Training Requirements: First Aid/CPR/AED Certification

Minimum Qualifications

Education

Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.

Experience

None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.