Membership Manager

Membership Manager - Huckletree

As our Membership Manager you will provide exceptional experiences for our members through creating a vibrant community within Huckletree. You will work closely with the General Manager and will support with growing our business whilst supporting member businesses to succeed every day.

Huckletree is a workspace accelerator group and ecosystem builder, supporting 3000+ members within the most exciting startups, scaleups, and corporations across the UK and Ireland. Our members come together to work, collaborate, exchange ideas, and build their next venture. We believe you can’t change the work alone, which is why we’re on a mission to help the most innovative companies take leaps and do braver work together.

Benefits

• Month-long fully paid sabbatical after 3 years

• Annual budget of £150 to inspire you to pursue something you’re curious about

• Professional development

• Private Health Insurance

• Employee Assistance Programme

• Birthday day off

• Additional time off between Boxing Day & New Years

• Enhanced Parental Leave

• Wellness & team building activities, team committees, and company socials

Key Responsibilities

• Maximise the profitability of the Hub and ensure all revenue opportunities are optimised

• Develop and maintain relationships with all members

• Immerse yourself within members businesses and proactively support their growth

• Identify any potential pinch points and/or continuous opportunities to connect members within our community

• Support in the creation and running of all community social events

• Work with our Growth & Ecosystem team to educate on and promote the collection of growth products available to our members

• Create a seamless and engaging onboarding and offboarding process for all your members

• Ensure the highest possible level of member satisfaction to mitigate churn

Requirements

• Experience in a similar role within a workspace, members’ club, wellness concept, or hospitality business

• Natural curiosity for people around you with the ability to build meaningful relationships

• Passion for culture; how to build it, how to grow it, how to make it resonate in your Hub

• An excellent team player with an agile mindset

• Out-put driven and able to effectively balance competing priorities

• An idea generator and executor - ability to work confidently and creatively

• Excellent organisational skills and detail-oriented

• Strong and confident communicator

You’ll love it here if you value a culture that is fast-paced and energetic, diverse and inclusive, exciting and fun, and transparent and supportive.