General Manager

General Manager - London

Values-driven culture

Third Year, Fully Paid Month-Long Sabbatical

Be Curious with your “Personal Curiosity” Budget

A great team of talented individuals who love what we do

We are part of the exciting, diverse, and rapidly changing workspace landscape. As our General Manager you will lead and develop the team to ensure the smooth running of the Hub and high levels of member satisfaction. You’ll balance ownership over your Hubs P&L and will be responsible for hitting growth forecasts.

Huckletree is made up of 3,00+ members, 300+ companies, 55 passionate people working hard behind the scenes, 22 dogs, 7 spaces, 2 co-founders, and a mission to be braver together.

Benefits

• Third year fully paid month-long sabbatical

• An annual Personal Curiosity budget of £150 to inspire you to pursue something you’re curious about

• Access to Private Health Insurance

• Access to our Employee Assistance Programme

• Day off on your birthday and time off in between Boxing Day & New Years in addition to your holiday entitlement

• Enhanced Parental Leave

• Professional development

• Wellness & team building activities, team committees, and company socials

Key Responsibilities

• Ownership of P&L and driving efficiencies

• Delivering revenue targets and working with Finance on forecasting, budgeting, business development and strategic planning

• Coaching, developing, and up-skilling the team to ensure continued professional growth and development

• Managing the team to produce exceptional results and the smooth running of the Hub

• Driving all recruitment efforts and overseeing onboarding and training of new team members

• Cultivating an amazing working relationship with all your embers

• Ensuring the highest possible level of member satisfaction to mitigate churn

• Working with the Building Manager and central ops team to proactively come up with solutions to operational issues as/before they arise

• Managing relationships with partners, contractors, and suppliers to ensure highest level of operational efficiency

• Ensuring your Hub is compliant with all health & safety legislation

Requirements

• Previous experience in a similar role within a members’ club, wellness concept, or hospitality business

• Proven ability to effectively manage teams to produce exceptional results

• Knowledge of forecasting, budgeting, business development, and strategic planning

• Experience within sales and contributing to revenue growth

• Excellent interpersonal skills with the ability to build lasting relationships, and generate respect and trust from all stakeholders, internally and externally

• Passionate about member experience

We know that diverse teams are strong teams. We would be happy to meet any accommodation requests, please just let us know. You’ll love it here if you value a culture that is fast-paced and energetic, diverse and inclusive, exciting and fun, and transparent and supportive.