Conversational Designer

MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment. We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.

As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.

About the role

We are seeking a talented Conversational Designer to join our team. As a Conversational Designer, you will create engaging and effective conversational experiences for our users. You will collaborate with cross-functional teams, including product managers, engineers, writers, and user experience designers, to design and implement conversational interfaces for chatbots, voice assistants, and other conversational platforms.

About the team

Our design team utilizes human-centered design tools and principles to create digital products that help clients reach their digital transformation milestones. Understanding and defining the right problems and then designing products and services to solve them is the main focus of our design practice. Using design thinking principles, the team applies their expertise to exciting projects in various business domains, like healthcare, agriculture, finance, manufacturing, education, retail, and more.

• Design and develop conversational scripts and dialog flows that are engaging, intuitive, and user-friendly.
• Collaborate with stakeholders to understand user needs and business requirements to create compelling conversational experiences.
• Utilize user research and feedback to improve conversational designs continuously.
• Work closely with engineering teams to implement conversational designs and ensure seamless integration with existing systems.
• Stay updated on industry trends and best practices in conversational design and apply them to enhance our products.

• 3 to 5 years of proven experience in conversational design, user experience design, or related fields.
• Strong understanding of natural language processing, user interface design, and user-centered design principles.
• Proficiency in using conversational design tools and platforms.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to think creatively and strategically to create innovative conversational experiences.
• Experience in the healthcare sector

• Professional Growth: Clear career path, vertical and horizontal advancement opportunities 
• Regular Salary Raises: Following the curve of your career path and performance
• Work Where You Want: Choose to work remotely, in-office, or a combination of the two
• Upskilling: Various trainings, knowledge sharing events, personal learning budget
• Incentive Programs: Rewards for referring employees, sharing knowledge, and more
• Additional Insurance: Attractive health and dental insurance packages 
• Extra Days Off: The longer you work with us, the more paid leave you get
• Transport & Leisure: Partial coverage of transport costs, sports passes, takeaway food
• Save for the Future: Set a retirement plan or start an investment program 
• Teambuilding: Enjoy team gatherings and communities of interest
• Giving to Others: Take part in various charity and volunteer activities
• Mental Wellness: Support with a counseling package if needed