Job details

Pension Administration Client Lead

We are seeking a talented individual to join our Pension Administration team at Mercer. This role can be based in Wawautosa, Wisconsin, Atlanta, Boston, Dallas, Louisville, Urbandale, or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office.As a Pension Administration Client Lead, you will be a pivotal member of the Client Delivery Leadership team, influencing the future developments and successful growth of Mercer Services while managing client relationships and ensuring the delivery of high-quality work.We will count on you to:• Build and maintain client relationships while demonstrating a working knowledge of client pension plans.• Conduct day-to-day management of accounts to ensure timely and accurate delivery of work products.• Prepare and peer review calculations and work products for accuracy and reasonableness, drafting correspondence to clients as needed.• Serve as a subject matter expert on client plans and administrative procedures, addressing day-to-day issues effectively.• Ensure the team delivers quality service, meeting accuracy and time standards, while providing training and development on client plans and benefit regulations.• Manage client business processes and identify areas for continued improvement, potentially supporting multiple client teams based on project scope and complexity.What you need to have:• Bachelor’s degree.• Three to five years of experience in defined benefit administration.• Able to perform and audit manual complex pension calculations.• Previous experience creating business processes for project implementation.What makes you stand out:• Excellent oral and written communication skills, with the ability to present complex issues/data clearly and impactfully.• Experience processing pension calculations.• Strong attention to detail with the ability to organize, plan, and prioritize to meet deadlines.Why join our team:• We help you be your best through professional development opportunities, interesting work, and supportive leaders.• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.The applicable base salary range for this role is $57,000 to $114,500.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until: December 20, 2024R_288770

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What You Should Know About Pension Administration Client Lead, Mercer

Are you ready to take your career to the next level as a Pension Administration Client Lead at Mercer? Located in the vibrant city of Dallas, TX, this hybrid role lets you collaborate with a talented team while enjoying the flexibility of working three days in the office. As a key member of the Client Delivery Leadership team, you will wield significant influence over Mercer Services' growth and development. Your day-to-day will involve building and nurturing client relationships, showcasing your expertise in defined benefit plans, and ensuring that our work is nothing short of exceptional. You’ll manage accounts, prepare and peer-review calculations, draft client correspondence, and solve administrative queries with ease. If you enjoy sharing knowledge, your role will also involve training your team on complex pension calculations and compliance with regulations, all while identifying improvements in client business processes. To excel in this position, a bachelor’s degree and three to five years of experience in pension administration are essential. Strong communication skills and a penchant for detail will distinguish you among your peers. Why join us at Mercer? We prioritize your professional development and foster an inclusive culture where innovative ideas can thrive. With competitive compensation and a robust benefits package, including health plans, tuition assistance, and retirement programs, we are dedicated to your well-being. Don't miss your chance to make a real impact while advancing your career with a global leader.

Frequently Asked Questions (FAQs) for Pension Administration Client Lead Role at Mercer

What are the essential responsibilities of a Pension Administration Client Lead at Mercer?

As a Pension Administration Client Lead at Mercer, your primary responsibilities will include maintaining client relationships, managing accounts for timely work product delivery, preparing and reviewing calculations for accuracy, serving as a subject matter expert on pension plans, and ensuring quality service through training and development. You will also have the opportunity to drive continuous improvement in client business processes.