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German Speaking Customer Support for Car Leasing & Financing Department image - Rise Careers
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German Speaking Customer Support for Car Leasing & Financing Department

Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative in our Car Leasing & Financing Department for one of our clients! In this vital Entry Level role, you will be the primary contact for our German-speaking clients, providing them with exceptional support and information related to car leasing and financing solutions.

If you are passionate about customer service and have a keen interest in the automotive industry, this position is perfect for you. Join our team and help our clients navigate their automotive financing options with ease!

Responsibilities

  • Provide customer support in German via phone, email, and chat
  • Assist clients with inquiries regarding car leasing and financing options
  • Accurately document customer interactions and resolutions in our CRM system
  • Collaborate with internal teams to address and resolve client issues
  • Offer detailed information about car leasing plans, terms, and conditions
  • Gather customer feedback to facilitate continuous service improvement
  • Participate in training sessions to enhance product knowledge and service skills
  • Fluency in German and English, both written and verbal
  • Prior experience in customer support, preferably in the automotive or finance sectors
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A proactive approach to ensuring customer satisfaction
  • Ability to manage multiple inquiries efficiently in a fast-paced environment
  • Familiarity with customer support tools and systems
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 20, 2025

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