Operations Manager - Cloud and Hosting Team

Message Broadcast is seeking an experienced Operations Manager to lead our Cloud and Hosting team. The ideal candidate will oversee the daily operations, ensure uptime and security, optimize processes, and manage resources to support our cloud-based software and hosting infrastructure. This role will play a key part in delivering high-performance, scalable, and secure cloud solutions to our clients while collaborating with cross-functional teams to drive operational excellence. 

What you’ll do: 

• Leadership & Team Management:  

• Lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support.  

• Ensure team members are well-equipped and trained to handle the evolving cloud environment.  

• Foster a culture of continuous improvement, accountability, and teamwork. 

• Operational Oversight:  

• Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.  

• Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.  

• Ensure service-level agreements (SLAs) are met and reported to key stakeholders.  

• Cloud Infrastructure Management:  

• Oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services.  

• Implement and maintain automation processes to ensure smooth and efficient operations.  

• Collaborate with engineering and IT teams to optimize system performance, scalability, and security.  

• Security & Compliance:  

• Ensure that all cloud and hosting solutions are compliant with industry standards and regulatory requirements.  

• Manage security risks and ensure proper encryption, backups, disaster recovery plans, and vulnerability management.  

• Cost Management & Optimization:  

• Monitor cloud usage and expenses, ensuring cost-effective use of resources.  

• Implement cloud cost-optimization strategies to reduce operational costs while maintaining performance.  

• Stakeholder Communication:  

• Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.  

• Communicate operational performance, incident status, and improvement plans to upper management and stakeholders.  

• Process Improvement:  

• Develop and refine operational processes, aiming for efficiency, scalability, and reliability.  

• Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations. 

Qualifications  

Bachelor's degree in Computer Science, Information Technology, or related field.  

What you have - Required Skills:  

• 5+ years of experience managing cloud operations, hosting services, or similar IT infrastructure. 

• Strong knowledge of cloud platforms (AWS, Azure, GCP), virtualization technologies, and hosting environments.  

• Proven track record in leading and managing technical teams in a fast-paced, high growth environment.  

• Experience with cloud automation tools (e.g., Terraform, Ansible) and monitoring solutions.  

• Familiarity with ITIL practices, DevOps principles, and Agile methodologies.  

• Excellent problem-solving skills, with the ability to diagnose complex issues and implement solutions quickly.  

• Strong communication skills with the ability to present technical concepts to non technical stakeholders.  

• Experience with managing budgets and optimizing cloud costs. 

BONUS POINTS FOR: 

• Certifications in AWS, Azure, or other cloud platforms.  

• Knowledge of containerization (e.g., Docker, Kubernetes).  

• Experience working in a SaaS or high-availability environment. 

BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Flexible PTO policy

• 9 paid holidays

Message Broadcast is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.