About Metaplane

Before Metaplane, data teams were often the last to find out about data quality issues. Silent data bugs led to companies making decisions based on incorrect or incomplete data—and ultimately, a loss of trust in the data itself.

We’re building a platform for high performing data teams (like Bose, GoFundMe, Ramp, Klaviyo, ClickUp, and many more) to continuously monitor their data pipelines and know when things break, what went wrong, and how to fix it. We partner with companies like Snowflake, dbt, Sigma, Fivetran, and many more to provide the most complete, end-to-end picture of data quality across the modern data stack.

We’re a Boston-based, remote-friendly company founded by MIT and HubSpot alums. Metaplane is backed by leading investors such as Snowflake Ventures, Y Combinator, Felicis, Khosla Ventures, and notable angel investors including Dharmesh Shah (HubSpot), Frederic Kerrest (Okta), and Alex Maccaw (Clearbit).

The Role

As the Lead Technical Account Manager, you will own the ongoing relationship with our customers. After their onboarding is complete, you will work with them to discover new pain points and needs and help them use Metaplane to solve them. This role calls for someone with empathy with customers, strong organizational skills, and the technical acumen to dig in deep on their challenges. Your work to deepen our customers’ usage of the platform will be instrumental to the company’s success as you grow accounts, develop advocates and evangelists, and represent the voice of the customer back to the product team for incorporation into the product roadmap.

Metaplane is a small, tight-knit, high-performing team, and the perfect candidate will be ready to get their hands dirty on day one while building up a scalable practice to support the company as it grows. If you’re excited to lead account management at a fast-growing Series A startup, including the opportunity to eventually build a team, we’d love to hear from you.

Your day-to-day at Metaplane

• Manage customers: Check in regularly with Metaplane’s customers and find ways to make them continuously more successful in their data quality efforts.

• Drive growth: Help customers deepen their use of the platform by expanding monitor coverage, introducing more advanced features and use cases, and driving adoption of innovative new features.

• Build for scale: Develop best practices for managing customers at scale, defining the appropriate cadence and style of check in to foster a strong relationship.

• Support the rest of the business: Provide the Product team with customer perspectives on the roadmap, and collaborate with the Sales teams to identify the newest, most valuable use cases for Metaplane, and bring customer case studies and advocates to the Marketing team.

What we’re looking for:

• Data landscape knowledge: To assist our customers in going deeper with the platform, it’s essential that you understand how data engineers, analytics engineers, and others in the data space operate. Familiarity with technical products and the ability to understand and articulate complex concepts will be key.

• Presentation skills: You’ll be meeting regularly with customers and should be comfortable leading compelling presentations to a variety of audiences.

• Curiosity: The data space is changing constantly and our customers with it. You should have a proactive attitude towards learning and staying abreast of the latest industry trends and learning more through experimentation.

• Customer-centric thinking: Our customers’ success and their happiness with the platform are the core of this role.

• Collaborative: In this role you will collaborate heavily with both our customers and with internal teams, in particular Product, Sales, and Marketing. Your ability to identify and articulate opportunities to others will make you successful.

You’ll stand out if:

• You have a track record of success in managing and growing a set of accounts

• You have worked in the modern data stack (Snowflake, dbt, etc.)

• You’re comfortable reading and writing complex SQL queries

Benefits of working at Metaplane

• Competitive salary and equity

• Fully covered health, dental, and vision insurance

• 401(k) plan with employer match

• Ownership of your work, and collaboration with a closely-knit team

• Training and support to develop key skills for the role

What our customers say about us

"Metaplane has become a critical part of our stack. It gives us visibility into issues before they become problems for the larger org and saves us countless hours. Metaplane gives our small team incredible leverage to be able to punch above our weight class.”

“You guys have built a great product with real tangible value.”

“I am really grateful for Metaplane. We’d be driving blind without it. It’s legit catching late stuff or incomplete data, not so much things like dbt calculations gone wrong, just a ‘shit shit shit shit’.”

“Metaplane is hands down the easiest and most useful data observability tool on the market.”

“Metaplane is a product designed by a team that's extremely knowledgeable and empathetic about the plight of the modern data professional. They are building a best-in-class tool they are strongly opinionated about.”