New Home Consultant

A New Home Consultant at M/I Homes is responsible for guiding potential homebuyers through the homebuying process, showcasing our unique product features, and assisting customers in choosing the right home for their needs. This role involves converting visitors to our communities into future homeowners while collaborating with internal teams to ensure customer satisfaction.

While an Associate’s degree is preferred, what truly matters at M/I Homes for the New Home Consultant role is at least 2 years of relevant experience in new home sales, along with a proven track record in sales volume and customer satisfaction. Adaptability and strong communication skills are also key.

M/I Homes empowers New Home Consultants with comprehensive training, marketing resources, and strong internal support to help them meet their monthly, quarterly, and annual sales and customer service goals. We believe in a collaborative environment that fosters individual success.

At M/I Homes, we value our team members and offer a robust benefits package that includes medical, dental, and vision coverage, 401(k) options, and generous paid time off. We are committed to your well-being and professional growth!

New Home Consultants at M/I Homes have the potential for significant career advancement. We offer focused training programs and mentorship from experienced sales leadership, allowing you to grow into higher-level roles within the organization.

The work environment for a New Home Consultant at M/I Homes is dynamic and engaging, often requiring outdoor work in varying weather conditions. You’ll meet diverse clients and collaborate with internal teams, making each day unique and fulfilling.

The sales process for a New Home Consultant at M/I Homes involves engaging with visitors to our model homes, understanding their needs, and providing them with tailored information about our floorplans. It continues through effective follow-ups and support until the home closing.

To effectively approach selling a new home, emphasize building a relationship with prospective buyers. Ask open-ended questions to understand their needs, present tailored options that fit their preferences, and highlight M/I Homes’ unique selling propositions throughout the conversation.

In previous roles, I've successfully turned leads into customers by first actively listening to their questions and concerns, then providing detailed and accurate responses that addressed their specific needs. I maintained consistent follow-up communication to nurture the relationship, ultimately leading to a sale.

Handling objections involves active listening and empathy. I acknowledge the buyer's concerns, ask clarifying questions, and provide informative responses that align with their needs, emphasizing the benefits of choosing M/I Homes while also reiterating our commitment to customer satisfaction.

M/I Homes stands out through its commitment to exceptional customer service, innovative designs, and a rich history of quality craftsmanship. Sharing these attributes conveys our dedication to building not just homes, but also lasting relationships with our clients.

I subscribe to industry newsletters, follow real estate blogs, and attend networking events to stay informed about market trends. Additionally, I leverage the resources provided by M/I Homes to ensure I’m always equipped with the latest information to serve customers effectively.

I maintain meticulous records of customer interactions using CRM software. This includes notes from meetings, follow-up dates, and specific customer preferences. This practice not only streamlines my workflow but also enhances communication within my team.

Teamwork is critical for a New Home Consultant. Collaborating with internal teams ensures that we meet the varied needs of clients effectively. Sharing insights and getting feedback from colleagues enhances our sales strategies and ultimately leads to greater customer satisfaction.

Building rapport with first-time homebuyers requires patience and understanding. I would engage with them in a friendly manner, educate them about the homebuying process, and ensure they feel supported every step of the way, reassuring them that M/I Homes is here to help turn their dreams into reality.

My most successful sales experience involved cultivating a long-term relationship with a couple who initially had doubts about buying. Through regular follow-ups, understanding their concerns, and engaging them with informative tours of communities, I successfully guided them to a purchase that suited their needs perfectly.

Achieving sales goals requires setting clear and realistic objectives while staying organized. I prioritize my tasks, track my performance, and leverage marketing materials and community events to attract potential buyers, all while making personal connections to understand their needs.