Director of Program Delivery, Department of Defense - CTJ - Top Secret

We are looking to hire a Director of Program Delivery, Department of Defense (DOD) to join Microsoft Federal.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.The Azure Core Solution Area has an exciting opportunity for a Director of Program Delivery, DOD on the Defense Department team. You will have the opportunity to have an impact on our customers mission and lead an outstanding groupResponsibilitiesThe Director of Program Delivery, DOD will be responsible for the following:People Management• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.• Model - Live our culture; Embody our values; Practice our leadership principles. Share your management philosophy with your team and make it real through your words and actions.• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.• Care - Empower others to discover, connect, and grow. Have healthy, candid conversations. Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.Account Delivery Management• Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as appropriate.Intellectual Property (IP)• Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.Relationship Development• Manages stakeholder relationships both internally (e.g., with Customer Success, Engineering product teams, Operations, Finance, local Consulting management) and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal or teams' experience regarding former delivery experiences with Customers. Closely collaborates with Global Pursuit Organization (e.g., on domain approvals, lead to order, sales handover). Proactively leverages relationships to resolve complex staffing issues and to create clarity. Partners with Software Quality Assurance and Delivery Excellence to monitor delivery portfolio health. Engages in regular cadence with Global Capacity Management Resource Managers to assist in staff matching for Project Managers on new engagements.• Resolves issues identified and escalated by Consultants from internal and external teams and customers (e.g., across Microsoft organization and with partners) regarding internal or critical customer issues (e.g., personnel change requests, threat of customer dissatisfaction, inability to deliver customer's outcome, delivery quality issues and dispute management), and manages internal executive engagement for escalations, as needed. Establishes escalation standards and process improvements for practice and implements escalation management governance processes.• Understands customer and subcontractor obligations, and engages in obligation management.• Oversees through Project Health Reviews that internal and external compliance requirements have been met. Acts as an escalation point where a compliance or security breach has been identified and to understand impact and ensure notification through correct channels.Contracting• Reviews and supports original contract and subsequent change requests. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer.Presales• Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.Business Growth• Identifies opportunities to accelerate and drive consumption and delivery. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.• Recognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for Microsoft Federal. Innovates and implements long-term, strategic plans, in partnership with Consulting personnel or the broader organization, if required, to shape new opportunities/offerings and sustainable growth for customer accounts for large or strategic opportunities. When appropriate, innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the account portfolio.• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Coaches team to identify new opportunities with customers and to accelerate delivery or prevent delivery delays to maximize consumption and drive transformation deliveries.Delivery Management• Ensures the right mix of internal/external resources are assigned in engagements. Optimizes use of resources according to deal shaping and financial efficiency to maximize customer value.• Attend steering committee meetings, as needed, with strategic customers to remove blockers and ensure delivery success.Other• Embody our culture and valuesQualificationsRequired/Minimum Qualifications• Bachelor's Degree in related field AND 6+ years experience in consulting/professional services delivery, project management, practice management, or related field• OR equivalent experience.• 3+ years people management experience.Other QualificationsThe successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.Preferred Qualifications• Project Management Professional (PMP) certification.• 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).Consulting Project Management M5 - The typical base pay range for this role across the U.S. is USD $119,700 - $209,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $151,100 - $226,700 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until September 18, 2024.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.