Junior Technical Onboarding Manager (Remote)

ABOUT THE COMPANY

Milk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. 

Our growing herd of employees is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favourite dairy products. 

Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them.  

We're expanding our team to further our mission. Find us out on Twitter, Instagram, LinkedIn (@milkmoovement), and our home page to learn more or hit “apply” below!

We will only be considering Canadian applicants at this time

THE ROLE

We’re hiring an Onboarding Manager to join our team! As a Jr Onboarding Manager at Milk Moovement, you will ensure a smooth transition for clients as they join our herd. You’ll support the  client onboarding process, ensuring the long-term success of accounts. Reporting to the VP, Customer Experience, you’ll play a key role in defining and enhancing our onboarding strategy to improve the client experience. Here are some other examples of what you will do:

•Support implementation of new accounts by conducting initial platform setup and ensuring clients reach milestones as they prepare for launch.

•Lead 1+ hour-long live training demos for clients.

•Collaborate with the Development Team to prioritize tasks and meet onboarding goals.

•Follow up with clients post-launch to maintain a pulse on our client base.

•Develop and report on internal and external metrics to monitor client health post-go-live.

•Translate business needs into technical requirements.

•Manipulate and analyze data to meet diverse objectives.

WHAT WE ARE LOOKING FOR

Milk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our onboarding team lives up to our core values, and we expect you will be excited to do so as well. Ideally, you will have:

•2+ years of project management experience at a high-growth SaaS scale-up.

•A proven ability to manage competing projects and meet deadlines while ensuring clients achieve their milestones.

•Strong client relationship-building skills.

•Experience driving value for clients and navigating new platforms with ease.

•A background in Customer Success, with experience managing accounts, onboarding clients, and ensuring their long-term success.

•The ability to travel within Canada and the United States.

WHAT ELSE

We’d love it if you have:

•Experience in the dairy or agriculture industries.

•Knowledge of supporting development processes, including bug resolution or identifying new features.

•Experience working in a high-growth SaaS company.

WHAT WE OFFER

🐮 Competitive salaries - we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.

🐮 Equity - Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.

🐮 Unlimited paid vacation and flex time - unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.

🐮 Health (mental & physical), dental, & HSA coverage across North America.

🐮 Remote work environment - work from home or from one of our hubs in Halifax and St. John’s.

🐮 Flexible hours - night owl or early riser? No problem.

🐮 Tools - need the latest and great software to perform more efficiently? Ask and you shall receive.

🐮 Quarterly culture events - trivia, robot building, hackathons, etc. We like to keep it fresh and exciting.

ABOUT OUR CULTURE

🥛 We’ll drop everything to ensure our customers feel supported.

🥛 Transparency is ingrained in everything we do.

🥛 Respect is paramount.

🥛 We win and lose as a herd - lessons learned are equally as important as the wins.

🥛 We’re all in this together - our company wide thirst for knowledge is unquenchable.

🥛 Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.

🥛 Did we mention we love puns?!

HOW TO APPLY 

To apply, please submit your resume through our Careers page. Don't forget to complete our Get To Know The Candidate form; we love hearing what your favourite dairy products are!

We always conduct remote interviews to ensure accessibility. This role offers flexibility based on your location and work preferences, and we'll collaborate closely with you because we recognize that each individual has unique circumstances.

Don't meet every single requirement? Studies have shown that women and individuals from diverse backgrounds may hesitate to apply for positions unless they meet nearly every qualification. At Milk Moovement, we are deeply committed to enhancing our approach to creating a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we  encourage you to apply anyway. You may well  be the right candidate for this role or others!

Milk Moovement is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Milk Moovement is committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require an accommodation, please notify your Recruiter.