National Enterprise Account Manager

Why join us? 

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The National Enterprise Account Manager (NEAM) drives business and cross sells within complex high potential Fortune 1000 accounts. This individual is accountable for growing, defending, and expanding business and revenue within their assigned accounts with a real estate footprint that spans multiple North America regions.

These individuals serve as the primary point of contact (Accountable in the RACI model) to achieve MillerKnoll’s objective of growing business with large, expanding, customers and securing multi-location revenue in defined target accounts.

Essential Functions:

• Maintains and evolves the established Strategic Account Plan documenting your deep understanding of the client’s unique business drivers. Identifies all current decision makers and key influencers attached to the account. Defines the strategy to grow and defend account business including all upcoming project opportunities. Leverages the selling team you will need around you to retain and expand the account, including any Executive Sponsors. Organize the team around a RACI model. Maintain a balanced approach of cultivating long-term relationships and capitalizing on upcoming opportunities and projects.

• Becomes the Accountable in the RACI model that identifies all players, including MillerKnoll executives, to capitalize on the depth of the MillerKnoll Global Enterprise Management (GEM) platform to evolve the account strategy to nurture account growth.

• Builds on the Account Plan established by the Enterprise Account Developer to support the long-term requirements needed to facilitate a strong, profitable, and successful partnership.

• Drives for results within each assigned account, understanding each client’s business strategies and financial drivers, then monitors and manages their assigned accounts to a long-term profitable basis and preserves the ongoing customer relationship.

• Maintains up-to-date client information such as engagement tracking, sales performance, and customer insights in salesforce.com. Ensuring top customer opportunities are quantified and monitored, providing data-driven visibility into our performance.

• Measures all sales activities with a robust implementation strategy, utilizing all corporate tools and resources available and aligning the appropriate MillerKnoll resources with each account.

• Takes a purposeful approach to target every opportunity within their assigned accounts/geography to find the penetration points, expand their relationships within each account and discover the windows of opportunity.

• Works the account plans with the team(s) assigned to each account, developing a continued coverage strategy, defining clear accountabilities with each member of the team and orchestrating the activities of the team to implement the strategy and secure the account, designing a communication process to maintain progress.

Skills and experience needed for this role include:
• High-Pressure Decision-Making: Ability to balance long-term strategy while achieving short-term progress milestones. Demonstrated ability to work in fast-paced environments with aggressive, targets, excelling in persuasion, negotiation, and rapid problem-solving.

• Proven Ability to Build Networks: Leveraging your established network and fostering relationships with influential business decision-makers. Expanding your industry connections to establish relationships with C-level executives.

• Sales Process Mastery: Passion for sales with a strong understanding of selling fundamentals. Proven ability to seek out new opportunities, assess risks, and take decisive action.

• Advanced Selling Skills: Expertise in qualifying prospects, account penetration, strategic selling, conceptual selling, consultative selling, negotiation, and contracts.

• Innovative and Self-Starter Mentality: Confidence and professionalism in representing MillerKnoll. Ability to build trust and credibility with clients.

• Proven Success in Building Client Relationships: Quickly building mutually beneficial relationships with customers/partners and establishing connections at senior decision-making levels within an organization.

• Exceptional Communication Skills: Superior verbal, written, and interpersonal communication with a strong emphasis on listening and motivating others to take action. Ability to clearly communicate a strategy to internal and dealer selling teams.

• Commitment to Learning and Performance: Demonstrated strong personal performance standards, a continuous learning mindset, and a results-oriented approach.

• Strong Financial and Business Acumen: Demonstrated ability to understand complex financial models and business strategy.

• Deep Knowledge of MillerKnoll Products and Services: Ability to quickly learn MillerKnoll’s products, services, and company culture, and effectively differentiate offerings from competitors.

• Dealer Experience: Expertise within a dealer environment with sales planning capabilities—provide leadership to dealers in pursuing and maintaining customer relationships.

• Travel Requirements: Ability to travel 40%+ nationally and fulfill additional responsibilities as required.

Educational Background:

• Bachelor’s degree in Business Administration, Design, or a related field preferred.

• Minimum 5 years of successful contract furniture industry selling experience

Our Values
Our values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.

We are difference-makers reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.

We are all extraordinary is our statement about the worth of individuals and our commitment to help everyone reach their full potential.

We are better together demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $162,600.00 - $211,300.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.