Job details

Launch Manager

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.

Role Overview

As Launch Manager, you will work directly with our customers to prepare them for long-term success with Miter. You’ll manage in-flight implementations, identify areas to provide training or one-on-one coaching, and ensure a seamless transition from Sales to Customer Success. You’ll have exposure to all functional areas within Miter - Sales, Engineering, Product, Customer Success - and own critical projects to set the foundation for the Customer Experience team.

Responsibilities

Manage the Miter implementation calendar and provide updates on the status of all in-flight projects to the broader Miter team
Work with customers to migrate their employee and historical payroll data from their current system into Miter
Provide training and product guidance throughout the implementation process to ensure that customers are ready to make the transition
Learn Miter products inside and out, and work directly with our Engineering team to prioritize new features based on customer needs

Qualifications

3+ years of work experience in consulting or a fast-growing SaaS company
Excellent written and verbal communication skills
Interest in working cross-functionally with Product, Engineering, and Sales
Passion for training customers and internal Miter teams
Tireless work ethic and determination
High customer empathy and ability to answer product questions
Attention to detail and strong organization skills
Ability to keep track of many projects at a time

What We Offer

Competitive salary
Sponsored health plans
401(k) match
Unlimited vacation

Equal Opportunity

Miter is proud to be an equal opportunity employer that values diversity. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Miter is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Average salary estimate

$82500 / YEARLY (est.)

min

max

$70000K

$95000K

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What You Should Know About Launch Manager, Miter

Are you ready to take your career to the next level with Miter as a Launch Manager in sunny San Francisco? At Miter, we're not just another HCM (Human Capital Management) platform; we're revolutionizing the construction industry by simplifying workforce management, payroll, HR, and expenses. In this exciting role, you'll be at the forefront of customer success, ensuring a seamless transition for our clients as they navigate their journey with Miter. You'll manage in-flight implementations and be the go-to person for training and one-on-one coaching, making a real difference in the everyday lives of contractors big and small. With your exceptional communication skills and a passion for customer service, you will help our customers migrate their employee and payroll data, provide valuable training, and collaborate closely with our teams across Sales, Engineering, and Product. You'll be instrumental in making sure that our clients feel confident and empowered to use our platform. Plus, you’ll have the chance to influence new features based on real customer feedback. If you're someone who thrives in a fast-growing environment and is eager to build relationships while tackling various projects, we want you on our team! Join Miter, where your determination and attention to detail can shine and contribute to helping us build the future of the construction workforce.

Frequently Asked Questions (FAQs) for Launch Manager Role at Miter

What does a Launch Manager at Miter do?

As a Launch Manager at Miter, your primary role is to manage the implementation process for new clients, ensuring they have a seamless experience transitioning to our HCM platform. You'll collaborate closely with customers and various internal teams to provide training, migrate data, and address any product questions.