Italian Speaking Customer Service one of the Big Five IT Companies Remote Greece

Patrique Mercier Recruitment is thrilled to present an outstanding opportunity for an Italian Speaking Customer Service Representative for one of the Big Five IT Companies, with the option to work remotely from Greece. In this integral role, you will provide exceptional support to Italian-speaking clients facing various IT-related inquiries. Your contributions will significantly enhance customer satisfaction by ensuring clients receive accurate information and effective solutions. If you have a passion for technology and an excellent customer service approach, this is the perfect opportunity for you!

Responsibilities

• Deliver exceptional customer service to Italian-speaking clients for one of the leading IT companies.
• Assist with inquiries, technical support requests, and troubleshooting issues related to IT products and services.
• Document customer interactions in the CRM system to maintain accurate records and ensure effective follow-up.
• Collaborate with technical teams and conduct timely resolutions of client issues.
• Stay informed about the latest IT trends and product updates to provide knowledgeable assistance.
• Build strong relationships with clients, promoting loyalty and ongoing satisfaction.

• Fluency in Italian and English; proficiency in additional languages is a plus.
• Experience in customer service, especially in the IT industry, is preferred.
• Excellent communication and problem-solving abilities.
• Technical proficiency and familiarity with IT products and services.
• Proficient in CRM systems and basic computer applications.
• Able to work independently and effectively manage time in a remote working environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras