IT Generalist (Digital Labs) Intern

As an IT Generalist (Digital Labs) Intern at Maple Leaf Sports & Entertainment, you will be responsible for providing IT support and assisting with various operational initiatives. This includes responding to inbound incidents and requests, supporting end users through multiple communication channels, and improving day-to-day processes within the IT Service & Delivery team. You will also engage in tasks related to asset management and documentation procedures, giving you a broad exposure to the IT operations within a vibrant sports and entertainment environment.

To qualify for the IT Generalist (Digital Labs) Intern role at Maple Leaf Sports & Entertainment, you should currently be enrolled in a post-secondary program in computer science, computer engineering, or a related field. Experience with IT Service Management (ITSM) software, a strong desire to learn about IT Support and Operations, and hands-on familiarity with various operating systems and networking protocols are beneficial. Strong analytical, problem-solving, written, and communication skills are also essential for success in this position.

The IT Generalist (Digital Labs) Internship at Maple Leaf Sports & Entertainment runs from May 5 to August 29, 2025. It's important to note that the application deadline is set for February 16, 2025. If you’re eager to gain practical experience in a dynamic environment, be sure to submit your application before the deadline!

Completing the IT Generalist (Digital Labs) Internship at Maple Leaf Sports & Entertainment can pave the way for numerous career opportunities in the sports and entertainment industry. Interns who demonstrate exceptional skills and dedication may be considered for full-time roles within MLSE or other positions in the expanding field of IT and technology operations. Additionally, the experience and professional connections you build during the internship will be valuable as you progress in your career.

Maple Leaf Sports & Entertainment is strongly committed to fostering a diverse, equitable, and inclusive workplace. The company actively promotes an environment where all employees feel they belong and can reach their full potential. They prioritize equitable hiring practices and provide reasonable accommodations for individuals with disabilities throughout the application process. This commitment to diversity enhances the workplace culture and contributes to extraordinary experiences for both employees and fans.

In preparing for this question, ensure you discuss the purpose of IT Service Management, which focuses on aligning IT services with the needs of the business. You can highlight processes like incident management, problem management, and change management, emphasizing how these services enhance operational efficiency and user satisfaction.

Be prepared to share your hands-on experience with operating systems such as Windows, MacOS, and Linux. Describe specific tasks or projects you’ve undertaken using these systems and demonstrate your ability to troubleshoot common issues effectively.

Explain your approach to prioritizing and managing support requests effectively. Discuss tools or processes you would implement to ensure timely resolutions while maintaining excellent customer service. Additionally, stress the importance of communication in keeping users informed about their requests.

Discuss essential qualities such as strong problem-solving skills, effective communication, patience, and attention to detail. Providing examples from past experiences can demonstrate how you embody these qualities in a practical context.

Share an example that illustrates your teamwork skills. Emphasize collaboration, the ability to implement feedback, and how working with others enriched the final outcome of a project, showcasing both your communication and interpersonal skills.

Outline a structured approach to learning new technologies, such as identifying resources, engaging in hands-on training, seeking mentorship, and applying what you've learned through projects. Highlight your proactive attitude towards continuous learning and personal development.

Discuss your time management strategies, such as making lists, assessing task urgency and importance, and remaining flexible when new priorities arise. Demonstrating your ability to adapt in high-pressure situations will be valuable to the interviewer.

Research MLSE’s mission and core values before your interview. Discuss how the company’s commitment to diversity, inclusion, and community engagement resonates with you, and demonstrate your enthusiasm for being part of a team dedicated to creating extraordinary experiences.

Reflect on the importance of open communication and empathy. Describe a hypothetical scenario where you would listen to your colleague's viewpoint, express your own respectfully, and work towards finding a common ground or compromise.

Focus your answer on your passion for sports and technology and how the internship aligns with your career goals. Discuss the learning opportunities and unique experiences you hope to gain while contributing to a leading company in the industry.