Manager, Team Operations

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Reporting to the Director of Team Operations, as the Manager of Team Operations, you will be responsible for the day-to-day administration and operations for Toronto FC’s First Team (Major League Soccer). You will be responsible for coordinating and executing all aspects of team travel arrangements, including airline reservations, ground transportation, hotel accommodations, and training sessions. You will need to have a comprehensive understanding of league travel policies and maintain communication with Major League Soccer and League travel partners. You will also assist the Director of Team Operations with a variety of player deliverables from relocation, and immigration to player registration.

Acting as the main point of contact for all MLS visiting teams, you will support the set-up of home games and oversee the distribution and tracking of team tickets in compliance with Major League Soccer ticket policies.

• Coordinate and execute all areas of Toronto FC’s team travel arrangements.
• Act as the main point of contact for all MLS visiting teams.
• Support in the set-up of all Toronto FC home games.
• Oversee the distribution and tracking of team tickets, in compliance with Major League Soccer ticket policies.
• Assist the Director of Team Operations with player deliverables in compliance with the MLS CBA.
• Support first-team departments with the procurement of products and supplies.
• Assist with the tracking of all team expenses, maintaining budgets, and reporting to all relevant accounting stakeholders.
• Assist with the registration of players with the MLS Office in New York.
• Assist the manager of player care with the player relocation and onboarding process, including but not limited to family travel, housing, utilities, banking, insurance, and transportation.
• Update and maintain necessary information on team databases (Teamworks).
• Assist with the communication of team schedules to all necessary stakeholders.
• Assist the Director of Team Operations with immigration processes.
• Other duties as assigned by the Director of Team Operations.

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

• Flexibility to work extended hours, including some nights, weekends, and holidays as the need arises.
• Bachelor’s degree in sports management, sports event management, or sports administration preferred.
• Minimum of 1+ years’ experience in a similar role at a professional club or institution.
• Must be able to travel during the entire MLS season.
• Must be legally allowed to work in Canada. 
• Full G license in good standing. 
• Strong interpersonal skills, both written and verbal. 
• Comfortable in dealing with high-profile clients and maintaining confidentiality.  
• Ability to prioritize a high-volume of work in a very fast-paced environment.
• Some heavy lifting may be involved in assisting with team travel.

Apply by: December 4th, 2024

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications, assess qualifications, and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.