AHA! Expert (Product Manager) - job 2 of 2

As an AHA! Expert (Product Manager) at Modus Create, your primary responsibilities will include customizing and managing the Aha! software for clients, assessing their product management needs, and aligning product goals with strategies. You will also engage in client interactions to understand their unique challenges and help them integrate external tools, ensuring smooth operations. This role requires you to not only be proficient in Aha! but also possess strong consulting skills to drive client success.

To qualify for the AHA! Expert (Product Manager) role at Modus Create, candidates should have 2-5 years of relevant product management experience, ideally with Aha! software. While Aha! certification is beneficial, it's not strictly required. A solid understanding of product processes, backlog management, and reporting is essential. Consulting experience is also a plus as it aligns with our client-focused approach. Overall, enthusiasm for learning and a collaborative spirit are key for this role.

Yes, the AHA! Expert (Product Manager) position at Modus Create is fully remote. This allows you to work from anywhere while still being part of a highly collaborative and supportive team. However, it's important to note that team members need to overlap with Eastern Standard Time (EST) hours to facilitate effective communication and teamwork.

In the AHA! Expert (Product Manager) role at Modus Create, you can expect to work on a variety of projects focused on driving product management successes for our clients. These may include customizing Aha! for specific client needs, integrating relevant tools, and participating in short-term strategy projects. Given our remote-first approach, you will engage with clients globally, providing solutions and insights that will significantly enhance their product strategies.

At Modus Create, AHA! Expert (Product Manager) employees receive a host of benefits, including competitive compensation and fully remote work options. Depending on your location, you may also enjoy flexible working hours, company-sponsored health insurance, professional development opportunities, and the ability to contribute to exciting projects with top talent. Our commitment to employee growth means you’ll have ample chances to learn and advance your career in tech.

When customizing Aha! software for a client, I start by conducting a detailed assessment of their product management needs and existing processes. I engage with the client's team to understand their pain points and objectives, which helps me tailor the Aha! setup accordingly. Ensuring that the roadmaps and reports align with their business goals is key, and I often propose integrations with external tools like Jira or Salesforce to enhance functionality.

Absolutely! Achieving product-market fit involves understanding the user's needs and the competitive landscape. In my past roles, I conducted extensive market research and user interviews to gather insights. I continuously refined product features based on feedback and metrics, ensuring that we were not only meeting user expectations but exceeding them to drive growth and retention.

To prioritize a product backlog, I typically use a scoring system based on criteria like impact, effort, and strategic alignment. Collaborating with stakeholders is vital, as it gives me different perspectives on prioritization. I also pay attention to user feedback and data to ensure that the most critical items are addressed first and aligned with business objectives.

Handling conflicts among stakeholders requires open communication and a focus on data. I start by encouraging stakeholders to express their viewpoints and then attempt to find common ground. I often refer to user needs or project goals to guide our decision-making process, helping to ensure that we arrive at a solution that aligns with our overall product vision.

My experience with integrating tools with Aha! includes working on projects where I have connected Aha! with issue tracking software like Jira and idea generation tools. I've navigated various integration challenges, ensuring that data flows seamlessly between systems. My goal is to create a cohesive environment that leverages Aha! efficiently without complicating the workflows of the teams involved.

Once, I had to inform a client that a product release would be delayed due to unforeseen technical issues. I approached this by being transparent about the reasons for the delay and providing a new timeline with a solid action plan for resolution. I emphasized our commitment to maintaining quality and ended the conversation by discussing the next steps we would take to keep the project on track.

Post-launch, I believe in collecting continuous feedback from users and performance metrics. I set up regular check-ins with stakeholders to discuss insights and areas for improvement. Keeping an agile mindset, I prioritize updates and new features based on user experience and market trends to ensure that the product continuously meets user needs and stays competitive.

The most important aspect of product management, in my opinion, is understanding the user deeply. This foundational knowledge allows product managers to make informed decisions that resonate with users’ needs and drive product success. Coupled with the ability to communicate effectively across teams, this understanding helps ensure product relevance and effectiveness.

In remote teamwork and collaboration, I prioritize regular communication through video calls and collaborative tools. Setting clear expectations and having structured meetings helps facilitate productive discussions. I encourage team members to share updates frequently and create a culture of openness where feedback and ideas can flow freely, ensuring that everyone feels connected and involved in the project.

To assess a client’s product management maturity, I typically employ a combination of surveys, interviews, and stakeholder workshops. I look into their current processes, tools, and team structures to get a comprehensive view. This helps me identify strengths, weaknesses, and areas for improvement, allowing me to create tailored recommendations that align with their goals.