Job details

Client Services Representative

Who We Are

Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, Gibraltar and Brazil!

With 600+ employees, Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business. To find out more about our journey click here.

Who You Are / Your Next Challenge

Moneycorp Bank have a great opportunity for a Customer Services Representative to join our Customer Services team at our Gibraltar Office.

The successful candidate will assist our clients in all aspects of client servicing. Have direct client contact, providing after sales support including online walk through training for trading and sending payments when necessary. Entering and maintaining leads onto the CRM database. Work closely with the marketing team to help with projects and BAU marketing support. Operate closely with Compliance and AML team for all client related matters.

Key Responsibilities

The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately and in line with policy
Organizing and diarising client follow ups
Maintaining records of all client contact to a high standard
Ensure company procedures and high standards are followed at all times
Ensure CRM is up to date whenever necessary and always
Ensure all trigger events are used as opportunity to update client records Including documentation and information

What we’re looking for / Skills that will help you in the role

Experience in a Customer Service/middle office role would be great, but not a necessity if you’re a quick learner
Having worked via telephone, email and face to face is desirable but not essential, as our training is supportive and thorough
Excellent English, written and verbal is essential
Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese

Are you ready to take on this exciting challenge and be a part of our Company's continued success?

This is an exciting opportunity for a highly motivated individual interested in working in a challenging and changing environment in a growing company and industry. It offers the position holder an opportunity to work in a growing sector during an exciting time in the evolution of the business.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.

Start Date: 1st January 2025

Please note: This is position is full-time, permanent. The role is expected to be full time working in our Gibraltar office with n option to work one day a week from home.

What you get in return:

This role offers a competitive salary (depending on experience), plus a comprehensive benefits package, discretionary performance related bonus

For company news, announcements and market insights, visit our News Hub.

You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.

Diversity and Inclusion

Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.

All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.

Moneycorp Glassdoor Company Review

3.1

Moneycorp DE&I Review

3.66

CEO of Moneycorp

Velizar Tarashev

Approve of CEO

By Moneycorp

Whether in Sales, Marketing, IT, Legal, Compliance or Customer Services, our mission across the whole moneycorp group is to lead the way in international payments and foreign exchange.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Financial Transaction Processing

TEAM SIZE