Salesforce Administrator, Core CRM

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We have a fantastic opportunity for an individual to join the Core CRM Team at MongoDB. The Core CRM Team works cross functionally with Stakeholders across Marketing & Sales improving and enhancing the Sales process for our Customers. Specifically, Partner Programs, Customer Engagement tools, Case Management, AI Tooling and Salesforce Security and Compliance.

As a Salesforce Administrator, you will join a cross-functional team of support associates, system administrators, project managers, software engineers, enablement experts and sales operations professionals. You will be involved in and take a lead role in projects that are critical to the success of the business.

Responsibilities

• Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, Apex or Lightning Web Components development etc.
• Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations) to understand their constantly evolving needs.
• Take full ownership of project delivery (if applicable supported by a Business Analyst and/or project manager).
• QA Testing (Peer, Functional)
• Facilitate workshops with stakeholders to drive out requirements
• Create process flow diagrams
• Solution Design
• Investigating production issues
• Ability to work independently with limited supervision, whilst participating fully as a member of the team
• Improving existing processes and sharing runbooks
• End User Communication 

Requirements

• Minimum of 5 years’ experience as a Salesforce Administrator supporting a sales organization in a large Salesforce org.
• Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications are preferred but not required if you can demonstrate proficiency through experience.
• Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a tech company is preferred.
• Knowledge of sales business processes
• Prior experience with Sales Productivity tools required, for example: Salesloft, Q-Assign, LeanData, ZoomInfo, etc.
• Strong understanding of Salesforce Architecture and best practices
• Experience working with large data volumes and facilitating this in solution design is preferred but not required.
• Knowledge of Deployment Life Cycle (Build, QA, Staging) and experience with DevOps tooling (Gearset, Github, Visual Studio Code)
• Knowledge of process mapping tools (Lucid Chart)
• Knowledge of Agile Methodologies
• Apex/Lightning Development experience is a bonus.
• Analytical mindset (Understanding the why behind the request)
• Identifying risks and issues to the team to fix them in a timely manner

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.