Senior Services Program Manager

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The MongoDB Professional Services (PS) department exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the most out of MongoDB at all stages.

Working across both PS and MongoDB, the Sr. Services Program Manager will be focused on driving complex initiatives from idea to post-implementation, ultimately resulting in full integration into business processes and alignment with company strategies.  This role will require expert project and change management skills, team coaching skills, risk analysis, and the ability to articulate value propositions to reduce barriers to change and increase the organization’s change resilience.  This highly visible role will contribute to the organization's operational excellence and high-performance culture.

We're looking to speak to candidates located in Austin, Chicago or other central US time zone locations. This is a remote role.

Key Responsibilities

1. Project and Change Management of Top Initiatives and Commercialization projects
• Drive standardization and best practices
• Implement RACI(s) across PS and MDB
• Develop project plan - scope, resource, and milestone schedule
• Status reporting and risk analysis
• Remove roadblocks and drive risk resolution
2. Own Change Management and Communications of Top Initiatives
   1. Risk assessments/impact analysis
   2. Communication and sponsorship
   3. Training and knowledge management
   4. Resistance and reinforcement management
• Drive adoption by enabling teams to embrace change
• Execute full change management strategy 
3. Proactive Problem Solving and Adaptability
• Communicate risk/impact and mitigation plans
• Build change capabilities and organizational resilience
• Enhance team effectiveness through team coaching
• Streamline processes across customer journey

Education & Experience Requirements

• 5+ years driving transformational initiatives in the software industry
• Proven change management experience and expertise in methods and processes
• Experience with post-sales businesses and processes
• Ability to lead cross-functionally across multiple business units
• Team building, coaching, mentoring
• Business case and value proposition experience
• Strong business process optimization skills
• Risk analysis and mitigation
• Data-driven decisions and analysis
• Comfortable operating in an ambiguous environment
• Executive presence
• Strong project management and change management skills
• Familiarity and experience in the facilitation of multiple change management methods
• Lean Six Sigma Certification and/or Project Management Professional (PMP) Certification
• Proven change management experience and expertise of methods and processes (ADKAR, Kotter, etc.)

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.