Sales Lead, Nordstrom NYC

Job Title: Sales Lead

Location: Nordstrom Shop-in-Shop

Reporting To: Trade Coordinator

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewelry accessible and affordable.

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

What you’ll do

Sales Lead

●        Responsible for setting and achieving daily/weekly/monthly targets

●        Ensure that opportunities for improvement and/or any issues or concerns are communicated to your manager regularly and in sufficient detail, with recommendations for improvement

●        Plan and execute events to drive business

Brand Ambassador

●        Responsible for the MV training of Nordstrom New Hires

●        Responsible for ongoing training of Nordstrom team on all new product and processes

●        Motivate Nordstrom team to drive sales to achieve store target

●        Build relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market

Customer Service

●        Ensure the Nordstrom team is comfortable delivering MV standard of exceptional customer service

●        Greet all clients with a friendly and welcoming demeanor

●        Establish client’s needs, offer guidance and advice

●        Maintain high level of customer service at all times

Clienteling

●        Ensure Nordstrom team have had sufficient client/VIP training

●        Collect and update customer information to ensure efficient use of client book and accurate data capture

●        Develop and maintain client relationships

●        Work alongside the Nordstrom Department Manager & your manager to plan and execute client events

Shop Operations & In-Store Experience

Partner with the Nordstrom Department Manager to:

●        Become an expert and offer exceptional service on the below in store experiences:

• Engraving*
• Permanent Jewelry Welding*

●        Process and track customer repairs, proactively working with internal and external teams to deliver

●        Ensure shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines

●        Promptly process product shipments on arrival, ensuring stock is out on the day it is receive

●        Proactively order packaging, maintaining standards and stock levels at all times

*Previous experience is a plus, but not required. Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.

Cash Handling and Payment Processing

●        Ensure sufficient staff training is carried out prior to staff processing payments

●        Process payments, refunds and exchanges accurately following Nordstrom company guidelines

Stock Management

●        Responsible for investigating inventory discrepancies and reducing shrinkage

●        Report discrepancy/stock loss incidents to Nordstrom and manager

●        Implement process to ensure accurate stock management is maintained, and continually look for opportunities for improvement

●        Compile and execute all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.)

●        Ensure the appropriate processing and reporting of memo product sales

●        Proactively partner with the piercer to manage piercing stock needs and product feedback (where applicable)

What you’ll bring

●        Fluent in English

●        Experienced in managing and leading a team with a proven track record of success

●        Customer obsessed and always prepared to go the extra mile

●        An excellent communicator with strong interpersonal skills

●        Proactive, positive and flexible

●        Commercially aware and target motivated

●        Ability to upsell and link sell

●        Ability to build and maintain a client book

●        Ability to work well under pressure in a fast paced environment, autonomously or as part of a team

To be successful at Monica Vinader...

●        You are a doer

●        You’re a team player

●        You’re humble

●        You are honest, straightforward and transparent

●        You are a good teacher/mentor (approachable and accessible)

●        You want to get your hands dirty

●        You solve problems

●        You are resilient

●        You are flexible

●        You are entrepreneurial, smart, and passionate

●        If you don't know something, you say so. Then go figure it out quickly

●        You love working in a creative environment

●        You have a sense of humor

●        You are an insatiable learner

Company Benefits

●        Our full time employees have access to Health, Dental and Optical health insurance from our partners Aetna

●        Access to Talkspace - an online counseling and therapy service that makes accessing mental health care and support easier. This is available free to employees who are enrolled in our health care plan

●        Kindbody is a network of gynecology and fertility clinics focused on improving the healthcare experience for people with fertility, contraception, or pregnancy care needs.(This is available free to employees who are enrolled in a health care plan)

●        Retirement Planning -  by making 401(k) contributions directly from your paycheck and have them reflected in your W-2 for easy admin during tax season. Monica Vinader will match the first 4% of your savings.

●        Supplemental Life Insurance Offered to everyone on Justworks who work over 30 hours per week, this insurance policy gives you extra peace of mind

●        Commuter Benefits - Use pre-tax dollars that are deducted directly from your paycheck, so you can get to work with a little less effort

●        Generous Staff Discount

●        PerkBox - Access to the PerkBox platform for hundreds of perks, freebies and discounts, as well as a Company wide recognition platform to celebrate our achievements

●        Long Service Awards - We recognise our employees' long service milestones at 1, 3, 5 and 10 years with vouchers via Perkbox

Additional Requirements

Ability to document your authorization to work in the United States.

Travel Requirements

Ad hoc travel to Monica Vinader locations across the US may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewelry is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.