Training Developer

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. 

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office. 

As a member of the Support Team, you will be responsible for managing the documentation-focused integration tasks such as locating and updating training materials (SOPs, guides, help documents, eLearnings), working with subject matter experts to document departmental procedures, and maintaining a central document repository. This individual will ensure training effectiveness across the organization using our skills and knowledge of training methodology to craft compelling content.

RESPONSIBILITIES:           

This position is responsible for gathering data and synthesizing information into process and product documentation for both internal and client use.

• Work with stakeholders and subject matter experts in the support team to understand business processes and documentation needs

• Collaborate with other team members to develop, design, and coordinate a comprehensive set of documentation for one business unit in the software industry

• Learn complex concepts, and communicate the information in a way that is understood by users

• Training and learning best practices

• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users

• Gather internal stakeholder feedback on documentation to improve usability

• Act as an editor to ensure consistency in documentation

• Create and maintain project plans to support the documentation project

• All other duties as assigned.          

REQUIREMENTS:              

• Bachelor's Degree in Business, Training and Development, Education, Communications, or a related field; or equivalent work experience in lieu of.

• Advanced knowledge of MS Office suite, specifically PowerPoint and Word

• Hands-on, in-depth experience in Residential, Commercial, or Financial software or property management preferred

• Experience creating SOPs, job aids, training collateral or other related documentation

• Experience creating training content/curriculums and assessments

• Excellent verbal and written communication and presentation skills with an engaging demeanor commensurate with positive learning

• Experience with rapid eLearning tools such as Camtasia, Articulate Storyline, and/or Captivate preferred.       

• Strong writing, editing, formatting, organizational, planning, project management, communication, presentation, and influencing skills required. 

• Able to manage multiple responsibilities and projects with competing priorities and deadlines.

• Expert in multi-tasking; organization and prioritization skills are critical. 

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.

• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.