Subaru Express Lane Consultant - job 1 of 2

As a Subaru Express Lane Consultant with MSX International, your key responsibilities include the professional delivery and installation of our Express Service program solutions, conducting dealer consultations, and providing necessary training to dealership staff. You'll foster direct relationships with dealers and engage actively in Dealer Launch and Workshop meetings, ensuring the seamless implementation of best practices across dealerships.

To qualify for the Subaru Express Lane Consultant role at MSX International, candidates should have at least 7-10 years of aftermarket experience, preferably in retail tire store management. Proficiency in Microsoft Office tools is essential, along with strong communication and relationship-building skills. A Bachelor’s degree is preferred, and experience with OEM dealer contacts is a plus.

The Subaru Express Lane Consultant role at MSX International requires significant travel, approximately 80% of the time. This travel is crucial for conducting dealer consultations, training, and implementing our Express Service solutions directly at the dealership locations, providing you with the opportunity to build personal relationships and deliver hands-on support.

At MSX International, the Subaru Express Lane Consultant will receive comprehensive training in the MSX Express Service program, including installation procedures and dealer consultations. Continuous professional development will be provided, focusing on best practices in the automotive service industry, ensuring you have the tools needed to succeed and effectively support dealerships.

The salary range for a Subaru Express Lane Consultant at MSX International is between $75,000 and $80,000 annually, depending on experience and qualifications. This range reflects the diverse factors considered during compensation decisions, ensuring competitive salaries that align with your skills and contributions to the company.

It's essential to showcase your previous experiences where you've conducted training sessions or provided support to dealership staff. Discuss specific scenarios where your input led to measurable improvements, emphasizing your ability to communicate effectively and implement training programs successfully.

When faced with challenges in introducing new processes, it's important to demonstrate your problem-solving skills. Share examples of how you've addressed resistance, used data to support your proposals, and engaged with staff to ensure that transitions are smooth and beneficial.

Building lasting relationships with dealer contacts requires consistent communication and trust. Discuss your strategies for maintaining these relationships, such as regular follow-ups, personal visits, and being responsive to their needs and feedback, which help you tailor your approach and enhance their service experience.

Measuring success involves analyzing dealership performance metrics post-implementation. Discuss how you track key performance indicators, such as customer satisfaction, sales figures, and operational efficiency, to evaluate the effectiveness of the Express Service programs and make necessary adjustments.

As a Subaru Express Lane Consultant, proficiency in Microsoft Office is critical for reporting and presentations. Highlight your experience creating detailed reports, conducting data analysis, and preparing presentations that communicate complex information clearly, ensuring that all dealership stakeholders can understand and act on your insights.

Data analysis is central to developing effective consulting strategies. Share examples of how you've utilized operational and financial data from dealerships to identify areas for improvement, establish action plans, and measure progress towards achieving set goals.

Use a specific instance where you effectively engaged with the dealership's sales team to encourage the adoption of a new sales process. Discuss the strategies you used, how you addressed concerns, and the outcomes achieved as a result of your influence.

Training resistance can be tackled through patience and understanding. Discuss your methods for addressing concerns, using real-life examples to emphasize the benefits of the new practices and how you engage staff in the learning process to ensure their buy-in and willingness to change.

Staying informed requires continuous learning. Highlight the resources you utilize, such as industry publications, webinars, professional networks, and forums, which help you remain aware of the latest trends, ensuring you bring relevant knowledge and insights to your role.

Communication and relationship-building stand out as vital skills. Emphasize your ability to listen actively, connect with dealership staff, and convey your ideas clearly as you work collaboratively to implement successful service solutions that benefit both the dealerships and their customers.