Job details

Senior Manager, Enterprise Customer Success

Muck Rack is looking for a Senior Manager for Enterprise Customer Success to lead and support the team in driving growth and ensuring renewals within the enterprise customer segment. The role requires problem-solving skills, commitment to operational efficiency, and passion for customer engagement.

Skills

Customer Success or Account Management in B2B SaaS environment
People management experience within a quota-carrying role
Exceptional verbal and written communication skills
Strong analytical and strategic thinking abilities
Experience working with enterprise accounts and solving challenging business problems
Collaboration with cross-functional teams

Responsibilities

Attract, hire, onboard, coach, and retain top Customer Success Managers
Assess, forecast and mitigate any risk of churn within the customer base
Consistently achieve revenue goals and own key activity metrics for the team
Ensure effective management of the entire customer lifecycle and value delivery at every stage
Establish a consistent execution of customer engagement and assist in resolving accounts with low adoption
Help craft the evolving Enterprise CSM strategy and manage through change
Develop, refine, and maintain customer success playbooks for key accounts
Collaborate with internal stakeholders to align on customer expectations and deliver a professional customer experience
Educate and enhance team proficiency in negotiating contracts and building strong relationships with stakeholders

Education

Not specified

Benefits

Fully distributed team with remote work forever policy
Competitive geo-neutral pay in the U.S.
Comprehensive health, dental, vision, disability, and life insurance
Up to 16 weeks of fully paid parental leave
Personal & Professional Development opportunities
Culture of Inclusion and Customer-First approach

To read the complete job description, please click on the ‘Apply’ button

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CEO of Muck Rack

Gregory Galant

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By Muck Rack

Muck Rack is a Public Relations Management platform that helps organizations build relationships with the media, manage crisis risk and demonstrate PR’s impact on business outcomes.

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