Head of Talent Operations, Sourcing and Intelligence

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity:

This role sits in the Talent team, reporting to the Head of Global Talent. Our team exists to create and deliver a talent advantage for Multiverse, attracting and hiring the best talent and fuelling the growth of the company. After a period of intense scale, we are now reaching the size and maturity to take our talent strategy to the next level.

To deliver on this mission, we need to rely on a strong set of foundations whilst being able to take new initiatives from concept to implementation with speed, agility and precision. As our Head of Talent Operations, Talent sourcing and intelligence you will have 3 primary drivers:

1) Identify, build, drive efficiencies and process improvements across our entire talent field of view.

2) Lead talent projects across our people & talent team and with stakeholders across Multiverse

3) Make us more agile and able to pivot on our growth plans by setting up our first ever Talent Sourcing and Intelligence function.

The role is 50% project-driven and 50% operating day-to-day, with 30% swings in each direction likely in different phases of the year.

Specifically you will:

• Develop, optimise, and assess scalable talent processes that deliver in a fast-paced, high-volume environment.

• Build and execute an effective end-to-end enablement strategy, ensuring we have the foundations at a tech, process and compliance level whilst identifying new initiatives to drive performance, efficiency and results in our talent team.

• Analyse, assess and identify areas for improvement in our hiring enablement and training to ensure all our managers and team are able to apply our hiring philosophy and that it is reflected in our end to end processes across our role descriptions, ATS (Ashby) and internal and external documentation.

• Work with Talent Acquisition, people operations, finance and people partners to ensure our processes are embedded into daily work

• Work with our TA leaders and people partners to ensure that our hiring planning processes are clear and connected with our systems and processes and communication.

• Work with the head of global talent to identify areas we can unblock for our team and hiring managers.

About you:

Subject matter expertise: You have demonstrable experience leading talent operations across a talent acquisition team, and have deep understanding of how strategic talent practices reduce risk and enhance performance in TA. You'll have owned the tech stack in TA (Linkedin ATS, background checks, etc) and have demonstrable experience in implementing systems at an enterprise level.

Passion: You believe in the power of talent teams to build thriving companies and cultures. You stop at nothing to make sure that this is felt in every team in the business.

Need for speed: You’ve held a leading talent operations role in a fast-paced, high-volume growth organisation that has been rapidly scaling, ideally with a presence in both the US and UK.

Right-hand person: you know how to build relationships with managers of all levels - you’re empathetic, compassionate, effective and commercially minded.

Thought leader:  we’re looking for someone who sees talent operations as a product and who constantly innovates to improve the stakeholder experience (talent team, candidates, hiring leaders, vendors, partners).

Inspo: You are an inspiring person, someone that people inherently trust and who earns that trust.

Talent partnering guru: You know your stuff in the TA space and are a leader on the best, most innovative  practices (plus some of the more boring bits, too).

The job is never done:  You pride yourself on your attention to detail and never dropping the ball. You understand that you can only expect excellence if you demonstrate it yourself.

Benefits:

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days
  Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to DEI

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.