Remote - United States / Canada
Marketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.
Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Salesforce and Snowflake.
We are looking for an exceptional customer growth strategist (CSM) to work directly with our customers (fastest growing B2Bs) to create highly converting web experiences for their various visitor segments and target accounts. The Customer Experience team owns the most important metrics in our business: time it takes a customer to reach their first win and realize high value from Mutiny.
This is an incredibly unique role in that it combines aspects of customer success and marketing. It has 3 components: (a) be a strategic advisor and partner with our customers to create personalized experiences for their website visitors and achieve success with Mutiny as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) ensure all of our customers are achieving their goals with Mutiny, leading to renewal and expansion.
Here are some things you’ll do in the next 18 months:
This is a fully remote role.
These values define how we approach our work every single day:
😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change
At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.
Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $120,000-$150,000.
These ranges may be modified in the future.
Mutiny is a software company providing a no-code AI platform for B2B companies to generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account intelligence.
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