Customer Support Team Lead (Greek Speaking)

As the Customer Support Team Lead at Neo Group, you'll mentor your team, handle customer inquiries via various channels, maintain records of interactions, identify service improvement areas, and collaborate with other departments to enhance the overall customer experience.

To qualify for the Customer Support Team Lead role at Neo Group, you should be fluent in both Greek and English, possess at least 2 years of experience in customer service, demonstrate strong problem-solving abilities, excellent communication skills, and have prior leadership experience.

Yes! The Customer Support Team Lead position at Neo Group offers a remote work opportunity, providing flexibility to work from anywhere while leading a talented team.

At Neo Group, we are committed to the development of our employees. As a Customer Support Team Lead, you'll have access to learning opportunities and career growth prospects, ensuring your professional advancement within a flourishing company.

The company culture at Neo Group is vibrant and inclusive, celebrating diversity with over 40 nationalities within our team. As a Customer Support Team Lead, you'll find a supportive environment that encourages teamwork, innovation, and personal growth while redefining the future of iGaming.

When answering this question, emphasize your ability to balance team leadership tasks with customer inquiries. Discuss techniques such as delegating effectively, using priority matrices, and focusing on high-impact areas to ensure your team's success.

Highlight a specific scenario where your problem-solving skills shone. Describe the situation, your approach to understanding the customer's needs, the actions you took to resolve the issue, and the positive outcome that followed.

Discuss the importance of recognizing achievements, providing constructive feedback, and creating an environment that encourages professional development. Share specific methods you've employed in the past to boost team morale and performance.

Mention resources like industry publications, webinars, and professional networks that keep you informed. Share how you apply this knowledge to improve your team's performance and adapt to evolving customer expectations.

Outline your familiarity with various tools and platforms, emphasizing your proficiency in utilizing them to enhance customer interactions and maintain records. Provide examples of how these systems have improved your team's efficiency.

Talk about your approach to providing feedback, setting clear expectations, and offering support for improvement. Discuss how you create individual development plans to help underperformers get back on track while fostering team cohesion.

Emphasize the significance of clear communication in building trust with customers and within your team. Discuss how you encourage open communication channels and ensure that customer needs are promptly addressed through teamwork.

Share techniques like prioritization, self-care, and seeking team support. Explain how you encourage your team to manage stress effectively without sacrificing service quality during high-demand periods.

Articulate your understanding of Neo Group's unique position in the industry, such as its commitment to diversity, innovative approaches to customer service, and the vibrant culture that encourages creativity and collaboration.

Discuss key performance indicators (KPIs) that you track, such as customer satisfaction scores, response times, and team productivity. Share your philosophy on continuous improvement and adapting strategies based on these metrics.