Job details

Medical Receptionist - Float

Nashville General Hospital is hiring a Medical Receptionist to float between Ambulatory Clinics for Full-time day!

The Medical Receptionist is a flexible and efficient administrative professional responsible for managing front desk operations across various specialty and primary care departments within the clinic. The Float Medical Receptionist will support different areas based on patient flow and administrative needs, ensuring smooth clinic operations and exceptional patient service. *This is a Full-time position mainly working from 8:00am-4:30pm - shifts could vary depending on clinic needs*

As a Medical Receptionist, you will:

Patient Reception and Check-In:

Greet patients and visitors with a friendly and professional demeanor.
Verify patient information and update records in the electronic health record (EHR) system.
Manage appointment schedules and coordinate patient flow efficiently.

Administrative Support:

Assist in various departments, including but not limited to internal medicine, cardiology, orthopedics, and pediatrics.
Handle phone calls, respond to inquiries, and direct calls to appropriate staff.
Process insurance verifications, collect copayments, and handle billing inquiries.

Documentation and Records Management:

Maintain accurate and organized patient records and appointment logs.
Ensure compliance with all regulatory requirements and clinic policies.

Customer Service:

Address patient concerns and complaints promptly and courteously.
Provide information and assistance regarding clinic services, procedures, and policies.

Team Collaboration:

Work collaboratively with healthcare providers, nurses, and other administrative staff to deliver coordinated patient care.
Participate in team meetings and contribute to process improvement initiatives.

Required Skills & Qualifications:

High School Diploma or equivalent required; associate degree or higher in a related field preferred
Minimum of 2 years of experience in a medical receptionist or administrative role, preferably in an ambulatory care or multi-specialty clinic setting
Cross-training or experience in multiple specialties is highly desirable

About Nashville General Hospital

Nashville General Hospital (NGH) is Nashville’s original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community

Our benefits include:

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Free Parking for all employees

Nashville General Hospital is an Equal Opportunity Employer/Disability/Veteran

By Nashville General Hospital

Founded in 1890 as City Hospital, the area's original community hospital, Nashville General Hospital provides quality care for more than 58,000 patients each year, regardless of their ability to pay. Accredited by the Joint Commission, Nashville G...

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FUNDING

Nonprofit

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

51-200

LOCATION