Implementation Project Manager - Utility Customer Care & Billing Software

As an Implementation Project Manager at NISC, your main responsibilities include coordinating software implementation project plans, providing application support, training personnel on the CC&B product, and ensuring the accuracy of converted data. You will assist throughout the project lifecycle and prepare Change Requests, all while showing a commitment to our company’s shared values.

To excel as an Implementation Project Manager at NISC, a Bachelor's Degree in a business-related field or equivalent experience is preferred. A basic understanding of business software applications, the utility or telecom industry, project management processes, and effective communication skills will also help set you up for success in this role.

At NISC, we believe in the power of personal development. As an Implementation Project Manager, you will have access to resources for ongoing learning and development. Our culture encourages the free exchange of knowledge, enabling you to grow your skills and advance your career.

During the interview process for the Implementation Project Manager role at NISC, candidates can expect a combination of behavioral and technical questions that assess their project management skills, customer service approach, and industry knowledge. Our goal is to understand how you'd fit within our team and our culture.

Yes, the Implementation Project Manager position at NISC may require travel, generally around 10-20% of the year. This travel is essential to meet the goals and objectives of the role, ensuring that you can provide hands-on support for our Member/Customers.

When answering this question, focus on specific projects you've managed, highlighting the planning, execution, and outcome. Discuss your ability to coordinate between teams, manage timelines, and handle challenges that arose, showcasing your project management skills.

Effective communication involves regular updates, active listening, and being responsive. Share examples where your proactive communication style helped resolve issues or enhanced collaboration with customers during implementations.

Describe your approach to data validation, including how you execute tests, gather input from stakeholders, and ensure data integrity. Mention any specific tools or methodologies you've utilized in past roles.

To prioritize effectively, outline how you assess project urgency, stakeholder needs, and potential risks. Give examples that demonstrate your ability to balance competing priorities while maintaining project momentum.

Highlight your commitment to customer satisfaction. Discuss how you actively seek and incorporate feedback at various stages of the implementation to improve processes and outcomes, ensuring that customer needs are met.

Provide a clear and structured account of a challenging situation, how you diagnosed the problem, the steps you took to resolve it, and what you learned from the experience. Focus on your problem-solving skills and adaptability.

Discuss your commitment to ongoing education and staying informed about industry changes. Mention specific resources like journals, conferences, or online communities that you utilize to remain knowledgeable.

Share specific project management tools you’ve used, explaining how they help you stay organized, manage timelines, and facilitate collaboration. Mention your experience with software specific to utility or telecom sectors if applicable.

Describe your approach to after-hours support by emphasizing your commitment to customer service. Share how you manage expectations, ensure timely responses, and any systems you have in place for logging issues.

Discuss challenges like managing stakeholder expectations or navigating complex project dynamics. Share personal insights on how you overcome these challenges, reflecting your resilience and commitment to success.