Western Union Careers, Benefits, Review

As a global company operating in more than 200 countries and territories, diversity is central to our identity and an important factor in driving innovation and performance. We envision a culture of global unity and boundless connection, contributing to a world where our diversity is celebrated in all its forms.

We are strengthening our efforts to bring diverse talent and leaders into our organization, which is critical to compete in a marketplace that serves globally diverse customers. Our commitment is to provide an inclusive work culture that champions our teams’ unique backgrounds and perspectives while reflecting the global communities we serve.

These highlights support our truly diverse culture at Western Union:

• 120+ birth countries
• 54 languages and dialects spoken
• 76 nationalities
• 51% of employees are women
• 19% of U.S. employees are multi-cultural women
• 22% of U.S. employees are Black/African American or Hispanic/Latinx

*Data as of December 31, 2021

2025 Goals

• Reach 40% women in senior management and above roles by 2025.
• Reach 25% Hispanic/Latinx and Black/ African American employees in the U.S. by 2025.

Employee Resource Groups (ERGs)

Our ERGs are executive-sponsored and employee-driven networks that connect locally and globally to foster a diverse and inclusive workplace. ERGs are critical to our DEI strategy and are essential in attracting diverse talent, developing and retaining existing talent, and supporting an inclusive culture where employees can thrive. Many ERGs lead and support various programs and events to build an inclusive workplace.

• Asian Pacific Islander Advisory Council (AAPI@WesternUnion): raising awareness of the cultural, social, and economic value the Asian Pacific Islander community brings to Western Union and providing professional and leadership development opportunities
• Black Employee Network: driving access, progress, and opportunity within the Black community inside and outside of Western Union, with a focus on education and engagement
• LGBTQ@WesternUnion: a space for LGBTQ+ employees and their allies to reach their full potential, develop leadership abilities, and contribute to business success
• Parents and Caregivers ERG: creating a culture where parents and caregivers can easily care for their families and grow in their professional careers
• Somos Unidos: connecting Latinx and Hispanic employees with career opportunities and development as well as fostering a culture of unity and belonging
• Women@WesternUnion: creating a culture where leadership at Western Union is gender inclusive and women at all levels of the company feel empowered
• In addition to these global ERGs, we have regional ERGs that strive to foster a sense of belonging and provide employees with a safe space to express their authentic selves.

Learning & Development Programs

• Leadership Room: an executive-level program focused on personal skills development, cross-functional competence, and general management leadership principles
• Learning to Lead: a self-paced learning platform with resources for aspiring managers, new people managers, and experienced leaders
• Leading with Purpose: an e-learning leadership program focused on our leader behavioral model
• Leadership Circles: scenario-based workshops to help employees to develop professional and leadership skills
• Mentorship@WesternUnion: an online program designed to facilitate mentorship connections within Western Union along with resources and best practices to support a successful mentor-mentee relationship
• Sponsorship Program: identifies diverse, underrepresented, and high-performing team members and connects them to sponsors who can help maximize their potential and growth

*Source: 2021 Western Union ESG Report

For 170 years and counting, Western Union has had the flexibility to bridge across channels, borders, and cultures. Over the last decade, the world has changed faster than ever – and we have changed with it. We provide fast, reliable, and convenient ways to move money across borders. Globally, 70% of westernunion.com transactions are initiated on a mobile device.

Our employee base is just as global as our customers. Employees live and work in over 50 countries, speaking more than 37 different languages and dialects, and we pay our employees in 45 different currencies.

We have an opportunity to be a reliable partner for those who are seeking better, wherever opportunities take them in the world. On our team, you’ll be part of a global workforce but still, get the direct support and resources you need to succeed and grow.

We take pride in being named a “Great Place to Work” in multiple locations around the world, and we couldn’t have done it without our people.

Join us in making financial services accessible to humans everywhere. Learn More Today! 

Our people (over 8000 strong!) are what make Western Union. They move money – and so much more. They create change, solve problems, and make better happen.

Don’t just take our word for it – here’s what our team had to say about working with us!

“Very generous salary, bonus and benefits including 401(k) matching, superb health plan complete with life insurance and all. Many other perks including tuition reimbursement, monthly coupons for free money transfer, rewards points you can use to buy stuff online. Satisfying job knowing you help people reach out to their loved ones at crucial moments in their needs.” – Software Developer | Montvale, NJ

“The benefits far outweigh any other company I've worked for. Sense of culture and company values are exhibited daily, and the foundation encourages employee engagement! Strong management that encourages collaboration across groups. Great opportunities to grow if you know where to look for them.” – Senior Analyst | Englewood, CO

“Great pay, 401K. Great atmosphere, great management. Café in bottom floor of building. Great life balance, amazing insurance options, great work study options. All around a great company. They want you to experience different parts of the company and help train you and help you grow.” – Auditor | Englewood, CO

“I love working for Western Union! The people who work here are passionate about what they do and are leaders in the community. I enjoy the work/life balance, flexible schedule, generous PTO days, professional development opportunities and feel fairly compensated for what I was hired to do.” – Senior Analyst | Denver, CO

Better doesn’t happen without hard work and commitment. At Western Union, we expect the best from our teams, and in return, we're proud to take great care of our employees and their families with our Global Total Rewards program. It’s one of the many ways we show our teams that we appreciate all they do.

Below is a sampling of the benefits offered in the United States (varies based on location).

• 401K plan
• Employee recognition
• Business travel insurance: accident & medical insurance, travel assistance
• Employee assistance program
• Employee discounts
• Care.com – emergency back up care & child/elder care services
• Commuter/transit benefit
• Paid military leave
• Western Union product services
• Rethink – child development support
• Student loan repayment plan
• Tuition assistance program
• Western Union Foundation/charitable gift matching
• Accidental death and disablement (AD&D) insurance
• Care$ benefit – employer contribution for certain employees into their dependent care FSA
• Critical illness insurance
• Dental insurance
• Flexible spending account (FSA) & dependent care FSA
• Health savings account (HSA)
• Health advocate
• Hospital care insurance
• Identity theft insurance
• Legal assistance
• Vision insurance
• Voluntary life insurance – employee, spouse, child
• Long-term disability insurance
• Met pay home/auto insurance
• Medical insurance
• Paid parental leave
• Pet insurance
• Short-term disability insurance
• Global adoption assistance
• Global scholarship program
• Paid time off

At Western Union, supporting veterans in the workplace mean much more than hiring them. It means creating opportunities to advance, exercising empathy and understanding of their experiences, and putting their unique skills to practice. These mission-driven individuals bring natural leadership and diverse ways of thinking to the table, and we are proud to work side-by-side with them. 

Military Leave Pay (all U.S. employees)

In addition to the protections and rights afforded under the Uniformed Services Employment and Re-Employment Rights Act (USERRA), Western Union provides:

• Up to two weeks of full pay for reservist duty, annually
• Up to two years of supplemental pay for call to active duty

Learn more about the veteran experience at Western Union:

“I have been blessed in that I have worked at some great places and as a vet I know what it is like to be a part of something that you are proud of. My previous civilian employment never made me feel like I was part of a group working together to do something great. Working at Western Union, I get to talk with people from all over the world, and it makes me feel good when I show up for work. I know I can do something that could improve lives, make the world more connected, and do some good for others in need. My experience with Western Union really started some time ago, after attending a veteran's recruiting event. The recruiting staff was very engaged; they called me regularly to get status updates and advocated on my behalf. I am very grateful for the opportunity, and I hope to repay that kindness and professionalism with hard work.” – Lead Analyst | Denver, CO

“Western Union offers benefits that no other company offers to their employees with a continuous opportunity for career progression. They are committed to the team concept of getting the job done and the well-being of their staff. They support their employee's endeavors and are very military-friendly. They have implemented several offerings that support their employees that wish to continue their service for their country. They listen to the ideas of their employees and have several reward programs that encourage free thinking. Everyone seems happy to be there and happy to work with like-minded people. I would highly recommend this company to anyone looking to grow as a professional.” – AML Compliance Analyst | Englewood, CO

“If veterans are considering employment at Western Union, I would tell them that it’s an incredible place to enrich their career growth. The amenities and supportive culture will definitely permit any veteran to flourish and allow them to continue serving in a capacity that impacts people all over the world in so many positive ways.” – Compliance & Fraud Analyst, GAI | Englewood, CO. 

Western Union services reach all corners of the globe, and so do our volunteering and charitable efforts. As a global company, it’s important to us that we give back to our communities, creating a lasting international impact.  One of the ways Western Union does this is through its support of the Western Union Foundation, a separate §501(c)(3) United States charity. Learn more about the Foundation’s purpose:

Western Union Foundation
The Western Union Foundation (the Foundation) seeks to empower disadvantaged youth and
migrants to succeed in today’s global economy. In 2021, the Foundation celebrated 20 years of
providing opportunities for economic prosperity by investing in skill building— including scholarships—and migrant inclusion, responding in times of crisis, and enabling Western Union employees to give back to our communities. Learn more about the Foundation's 2021 Impact Report here.

Fast Facts

2021 Impact: 

• 1.5M people reached through our founding. 
• $2.5M invested in crisis response (COVID-19, Natural Disasters, and Humanitarian Crise).
• 80 funded scholarships to students at risk.
• 75% of company employees engaged through giving & volunteering 11K employee hours volunteered
• $14M during this year. 

Education For Better

Education is key to achieving economic success, but it remains out of reach
for many talented young people. With our Western Union Scholars program, we are investing in students from low socio-economic backgrounds with scholarships that enable them to
complete their higher education degree programs.

In 2021, the Foundation awarded scholarships to students from 22 countries studying at 29
universities across the world. Since the launch of the program, the Foundation has helped more than
500 students achieve higher education and have a better chance of supporting themselves, their
families, and their communities. 

Employees Engage

Employees are valuable contributors to the Foundation’s mission and play a key role in our efforts to create a more inclusive economy for all. In 2021, we were honored that 75% of Western Union employees volunteered their time or made a charitable donation to the Foundation or other nonprofits, driving approximately $2.5 million in contributions and nearly 11,000 hours in volunteer time.