Claims Specialist I- Life Claims

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! We have the privilege of helping our customers at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you!

As a Claims Specialist I, you'll process life or annuity beneficiary claims from start-to-finish. Our claims process involves a variety of claims ranging in difficulty. Additionally, you will be responsible for written customer correspondence, customer phone calls and processing the claim in the administration system.

• Receives and responds to customer/broker/agent inquiries.
• Works with beneficiaries to claim their proceeds and explain available options.
• Underwrites the claim, reviews, researches and interprets records/paperwork to make accurate claim decisions.
• Performs research to determine accurate beneficiary designations and payment of claims.
• Maintains appropriate records in compliance with regulatory and internal requirements.
• Processes and approves claims according to government regulations, contract provisions and internal procedures and controls.
• Conducts suspense clearing activities, including reporting and various other manual steps for proper tax, legal and reserve reporting, as necessary.
• Underwrites life claims up to $250,000
• Partners with other Claims Associates and leaders for opinions and more sophisticated cases or analysis.
• Serves on special projects.
• Recommends process changes and improvements.
• Train/onboard new associates as requested.

This position could be filled within any of the lower 48 U.S. states. #claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for Claims Specialist I, Life & Annuity : $42,315.00-$75,500.00 The expected starting salary range for Claims Specialist I, Life & Annuity : $42,315.00 - $60,800.00