Job details

Claims Specialist I- Life Claims

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you!

Compensation Grade: D2 Payand

Job Description Summary

We have the privilege of helping our customers at a time when they most need us, fulfilling our promise made when we sold them a life insurance policy, annuity or retirement product. Our team values empathy and the ability to understand loss of life and its profound impact on people, along with a desire to provide extraordinary care. If you are a good listener, passionate about outstanding customer service and have the ability to assist policyholders throughout the claims process, we want to know more about you!

As a Claims Specialist I, you'll process life or annuity beneficiary claims from start-to-finish. Our claims process involves a variety of claims ranging in difficulty. Additionally, you will be responsible for written customer correspondence, customer phone calls and processing the claim in the administration system.

Job Description

Key Responsibilities:

Receives and responds to customer/broker/agent inquiries.
Works with beneficiaries to claim their proceeds and explain available options.
Underwrites the claim, reviews, researches and interprets records/paperwork to make accurate claim decisions.
Performs research to determine accurate beneficiary designations and payment of claims.
Maintains appropriate records in compliance with regulatory and internal requirements.
Processes and approves claims according to government regulations, contract provisions and internal procedures and controls.
Conducts suspense clearing activities, including reporting and various other manual steps for proper tax, legal and reserve reporting, as necessary.
Underwrites life claims up to $250,000
Partners with other Claims Associates and leaders for opinions and more sophisticated cases or analysis.
Serves on special projects.
Recommends process changes and improvements.
Train/onboard new associates as requested.

May perform other responsibilities as assigned.

Reporting Relationship: Reports to Manager or Director.

Typical Skills and Experience:

Education: Undergraduate degree in business or finance preferred.

Experience: Two to four years of life insurance and/or annuities experience or claims experience in the financial services industry.

Knowledge, Skills and Abilities: Solid understanding of general business practices. Detailed knowledge of annuity or life claims, business rules, processing procedures and insurance company terminology. Ability to read, analyze and interpret documents. Ability to solve problems and make decisions. Ability to meet internal customer needs and provide service by advising customers of the claims process and ensuring a positive customer experience. Proven written and verbal communication skills. Demonstrates empathy, compassion and interpersonal decision making and problem-solving skills. Ability to handle ambiguity and demonstrate the confidence to ask questions in pursuit of furthering their knowledge as a claims specialist. Ability to understand and navigate multiple systems. Ability to resolve issues in a timely manner and be a productive member of the team.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non-exempt)

Working Conditions: Normal office environment

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary account abilities within this job, a valid credit and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

click here

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

#claims

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Claims Specialist I, Life & Annuity : $42,315.00-$75,500.00

The expected starting salary range for Claims Specialist I, Life & Annuity : $42,315.00 - $60,800.00

Nationwide Glassdoor Company Review

3.9

Nationwide DE&I Review

No rating

CEO of Nationwide

Kirt Walker

Approve of CEO

By Nationwide

Nationwide is one of America’s most diversified financial services organizations. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools, business insurance and pet insuran...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

DATE POSTED

December 7, 2023