Job details

Medical Records Assistant - Pet

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!

Your career with Nationwide begins Monday, March 4th! This role is remote with flexible hours: starting time can be Monday-Friday between the time frame of 4:30am-8:30am PST.

The perfect candidate for this job will also have the following qualities:

A proactive and self-motivated attitude to initiate and follow up on phone calls with veterinary hospitals
A persuasive and friendly communication style to build rapport and trust with veterinary staff and potential customers
Familiarity with veterinary medical knowledge
A team-oriented and collaborative spirit to work effectively with other veterinary services employees and support the company’s goals and vision
A continuous learning and improvement mindset to keep up with the latest trends and developments in the pet insurance industry and the veterinary field

If you are passionate about helping pets and their owners, and you have the skills and experience we are looking for, we would love to hear from you.

Compensation band: C3

Job Description Summary

Are you passionate about the health of pets, veterinary medicine and the human animal bond? Are you an individual with strong communication skills? If so, we want to hear from you!

As a Medical Records Assistant, you'll be an excellent teammate with a positive demeanor, ready to assist with the day-to-day operation of the department. We'll count on you to support the team in the procurement of medical records from veterinary hospitals to facilitate new insurance applications, claims, and upgrade requests.

Job Description

Key Responsibilities:

Calls veterinary hospitals as directed to obtain medical records on behalf of the applicant.
Reviews medical records for accuracy and completion prior to forwarding them to Underwriting Department for review.
Generates correspondence to applicant with explanation if records could not be obtained.
Works closely with Sales, Underwriting and Digital Marketing departments to increase applications approved for policy enrollment.
Gains competitive knowledge through relationship building with veterinary hospital employees. Enters applicable information in Salesforce (customer relationships management) software program.
Inquires as to whether veterinary hospitals would like educational seminars about pet insurance; transfers call to other veterinary services employees to fulfill requests.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor/Director.

Typical Skills and Experiences:

Education: High school diploma or equivalent

Experience: Typically, three or more years of experience as a veterinary receptionist in a veterinary hospital.

Knowledge, Skills and Abilities: Knowledge of veterinary medical terminology definitions. Understanding of medical service organization and functions. Solid understanding of Microsoft Word and Excel, internet navigation. Ability to read and understand medical terminology used in correspondence with colleagues and applicants using templated letters. Demonstrates a customer-focused demeanor through compassionate listening. Must exhibit patience with veterinary hospital staff members when attempting to procure medical records via phone calls. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to tackle practical problems. Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form. Proven track record to prioritize tasks.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Veterinary Pet Insurance leadership and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Non-exempt (Eligible)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

click here

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Medical Records Assistant - Pet : $42,315.00-$70,500.00

The expected starting salary range for Medical Records Assistant - Pet : $42,315.00 - $56,800.00

Nationwide Glassdoor Company Review

3.9

Nationwide DE&I Review

No rating

CEO of Nationwide

Kirt Walker

Approve of CEO

By Nationwide

Nationwide is one of America’s most diversified financial services organizations. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools, business insurance and pet insuran...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

DATE POSTED

December 8, 2023