Job details

Underwriter - Pet

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide's Strategy and Corporate Development Office might be the place for you!

Your career with Nationwide begins Monday, February 19th! This role is remote with flexible hours: Monday-Friday between the time frame of 4:30am-9pm PST (start time can be no later than 8:30am PST).

The perfect candidate for this job will have the following qualities:

A passion for animals and their well-being
A strong background in veterinary medicine and animal science
A keen eye for detail and accuracy in reviewing medical records and underwriting policies
A flexible and adaptable mindset to handle complex and changing situations
A collaborative and communicative approach to work with different teams and stakeholders
A customer-oriented and professional attitude to deliver exceptional service and value
A willingness to learn and grow with the company and the industry

If you think you have what it takes to join our team of pet underwriters, please apply today!

Compensation band: D3

Job Description Summary

Are you interested in pet health, veterinary medicine and the human animal bond? Do you have strong analytical and critical thinking skills and the ability to make well-informed decisions about insurance risk? If so, we want to hear from you!

Nationwide Pet Insurance is looking for a team member with a strong veterinary medical background to join our Medical Review and Underwriting team As an Underwriter for our pet insurance business, you can make a difference for our customers and their pets. As a member of our team you will join a group of dedicated, positive and passionate associates who strive to offer pet owners peace of mind. We provide excellent work-life balance for our associates, too.

Job Description

Key Responsibilities:

Uses veterinary clinical judgement in accepting, modifying or rejecting risks based on a review of medical reports, claims activity, file information and nature of medical condition. Understands and adheres to rating plans.
Evaluates and rates applications requiring additional evidence of insurability. Determines the need for and authorizes the ordering of clinical information, attending physician reports, claims reports and other necessary information. Protects the confidentiality of all underwriting documentation and information obtained throughout the underwriting process.
Analyzes requests for exceptions to underwriting policy and develops rationale to support the decisions made. Consults with management and sales staff regarding issues related to risks, enrollment and renewal of various policy risks.
Conducts policy review audits to ensure compliance with Pet underwriting policies and procedures. Confirms pre-existing conditions were not overlooked, requests additional information as needed. Removes pre-existing conditions when applicable.
Implements/adheres to underwriting processes. Identifies gaps and makes recommendations for solutions.
Contributes to refinement and development of underwriting guidelines, policies, and procedures. May train or communicate with underwriting staff to implement modifications.
Promotes cooperative working relations in support of underwriting objectives with other functional areas (e.g. sales, Customer Care, Vet Services, Claims, etc...)
Maintains working knowledge of veterinary underwriting materials, manuals, rules, regulations, reference guides, procedures and practices pertaining to the underwriting of pet insurance. Maintains working knowledge of all underwriting systems to conduct business, provide exceptional customer service to all internal/external customers.
Supports and assists in meeting goals and objectives for underwriting turnaround times

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Supervisor/Manager – Medical Review and Underwriting, Pet

Typical Skills and Experiences:

Education: Undergraduate degree in biology, zoology or related animal science preferred.

License/Certifications/Designation: Relevant professional designation such as CVT, RVT, LVT or CPCU are highly desirable.

Experience: Typically requires 3-5+ years of clinical experience as a Veterinary Technician in a clinical setting.

Knowledge, Abilities, and Skills: Proven ability to understand and interpret medical records and supporting clinical documentation (i.e. written, verbal, diagram or schedule form, etc.). Demonstrated ability to read, analyze, and interpret veterinary medical, scientific and technical journals, financial reports and insurance policy contract language. Demonstrated decision-making and strategic abilities. Interpersonal skills to work collaboratively with cross-functional teams (i.e. sales, customer service, veterinary services, etc.) and physicians, hospitals, regulatory agencies, etc. Effective verbal and written communication skills to respond to inquiries or complaints from fellow Pet employees, policyholders, regulatory agencies or members of the veterinary community.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Nationwide Pet executive and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Non-Exempt (Eligible)

Working Conditions: Normal office environment. Extended work hours may be necessary to fulfill department service level agreements.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer,

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Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Nationwide Glassdoor Company Review

3.9

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CEO of Nationwide

Kirt Walker

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By Nationwide

Nationwide is one of America’s most diversified financial services organizations. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools, business insurance and pet insuran...

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