ISP Technical Support Specialist

About us

In addition to working with Native American Tribes to build telecommunications infrastructure nationally, Native Network, Inc. delivers Internet and phone services in Chelan and Douglas counties in Washington state. We have been providing these services over the Public Utilities District’s (Chelan and Douglas) fiber networks since 2016.

Job Overview

The technical support specialist is the person responsible for a variety of activities to install and support the Company’s Internet service end user customers including scheduling and coordination of installations, technical and billing support.

LOCATION: Wenatchee, WA (ONSITE - not a remote position)

Responsibilities

• Customer order acceptance and processing
• Scheduling, provisioning and installation (remote and in person as trained/needed) of Internet service
• Answer basic billing questions and communication with customer for payment collection
• Coordination of all internal and external resources needed to deliver and install services
• Occasional on-call status required
• Assists in maintaining inventory of equipment

Qualifications & Experience

• Associate’s degree or technical certification(s)
• Relevant telecom industry experience
• Excellent computer skills
• Experience working directly with customers
• Excellent written and verbal skills

COMPENSATION: $20 – 30 per hour DOE

BENEFITS: Paid leave, medical stipend, dental, short, long, life and 401k