Customer Solutions Engineer

🗣️ Natter exists to give everyone a voice at work by leveraging the power of AI & video.

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback in real-time video conversations, maximizing participation and facilitating deeply-human responses. Millions of qualitative comments from these dialogues are instantly analyzed and summarized into insights and recommendations that help Leaders make the strategic decisions required to support and inspire outdated, homogenous workforces.

📍Remote (EU) (GMT +- 3 hours) 

Customer Solutions Engineer Responsibilities

As a Customer Solutions Engineer at Natter you will…:

• Lead technical onboarding with clients end-to-end, ensuring timely and successful deployment of our product.

• Work closely with client IT and security teams to handle network configuration/whitelisting & troubleshooting connectivity issues.

• Serve as the primary technical point of contact for clients during onboarding, addressing inquiries and troubleshooting issues.

• Facilitate the setup and integration of Single Sign-On solutions between client systems and Natter’s authentication system.

• Develop and maintain comprehensive technical documentation, guides and best practices to support clients and improve onboarding processes.

• Collaborate cross-functionally with internal teams to understand the continued development of the business and product and communicate customer feedback.

🤩 We’d love to hear from you if…

• You have 5+ years' experience in customer-facing technical roles.

• A strong understanding of network configurations, security protocols and firewall settings.

• Hands-on experience with SSO technologies (SAML, OAuth, OpenID Connect).

• Proven ability to work with enterprise clients, understanding their needs and providing exceptional service.

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

• Proactive and solution-oriented mindset, with a strong attention to detail.

Desirable

• Prior technical onboarding experience with video solutions

• Experience working with Keycloak & websockets

• Experience working with Amazon Web Services (AWS)

• Experience in and enjoyment of early stage/startup environments
  

🙌 What’s In It For You

✈️ Quarterly international team offsite

🌍 Remote & flexible work policy

⛱️ Five weeks paid annual leave

💻 Company laptop and supporting tech as necessary

🧘 Mindfulness/meditation sessions for all employees

🥞 Complimentary daily breakfast and weekly lunch provided In office

🌆 Dedicated, private office space in Soho, London

🧭  The application journey has 4 key steps:

Our interview process involves four main stages after an informal recruiter call:

• 30 min screening interview

• Technical interview with Mike Mason (VP, Engineering)

• Client Relationship & Onboarding interview with James Stevens (Co-Founder & COO)

• Final stage 30 min chat with the CEO

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on hiring@natter.co

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.