Coordinator, Partner Services - NBC Sports Next

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NBC SPORTS NEXT 

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   

Come join us as we work together as one team to innovate and deliver what’s Next.  

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Job Duties

• Partner Services is on the front line of our business, so you will provide top-tier service to all our platform’s course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team’s speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
• Participate in outbound sales initiatives, lead generation and projects as they arise.
• Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Basic Qualifications

• Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Time management  and communication skills
• Experience working with and on a team
• Computer/internet skills required (i.e. Excel, Google Docs)

Desired Qualifications

• Bachelor’s degree preferred
• 1+ years of customer service and/or technology experience
• Familiarity with SalesForce.com desired
• Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
• Advanced problem-solving and analytical skills a plus
• Business acumen or sales experience

Additional Job Requirements

• Willingness to work overtime, and on weekends, sometimes with short notice.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in Orlando, FL office

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

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