Manager Systems - Payments

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Manager – Payment Systems role is responsible for managing a team involved in the overall sustainment, ongoing strategy, standardization, analysis, design, implementation and configuration of Payment systems and services at Universal Destination and Experiences. This includes leading various compliance and business continuity related initiatives, including developing conceptual ideas into actionable implementation plans, monitoring, analyzing and executing compliance and business continuity projects based on requirements.  This role works closely and collaborates with domestic business stakeholders/leaders providing 7x24/365 availability of the Universal Destination and Experiences Systems.

Responsibilities

• Manages the administration and maintenance of payment systems, ensuring compliance of rules and regulations. Oversees the monitoring of systems and management processes for effective reporting and remediation. Manages remediation activities to maximize uptime.
• Manages payment team and sustaining efforts. Must lead resolution teams to address issues in a timely manner.
• Collaborates with internal customers including Finance, HR, Security and Internal Audit, users, team members, and IT colleagues to assist in the definition, development, and understanding of payment-related business requirements; objectives; deliverables; and specifications for projects and activities.
• Support Release Management and Change Control processes.  Works with applicable parties to ensure SOX, PCI and Internal Controls compliance and minimize change risks of IT production environment and report situations of non-compliance.
• Provides status reports and communicate open issues to team and management.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Performs other duties as assigned.

QUALIFICATIONS

Basic Requirements:

• Bachelor’s degree in computer science, information systems or information management strongly preferred
• 7+ years equivalent work experience or, equivalent years of experience in technology or merchant payments field. Must have prior leadership experience managing teams. 
• Familiarity with merchant processing and banking rules.
• Familiarity with PCI or EMV a plus.
• Familiarity with Jira a plus.

Additional Requirements:

• Project Management
• Merchant Processing
• Fraud or loss prevention
• Payment Card Industry (PCI)
• Strong written, oral and interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams across all levels of the organization.
• Knowledge of applicable data privacy practices and laws.
• Highly self-motivated and directed with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Develops and oversees project schedules and budgetary demands.
• Works with internal business clients and external vendors. 
• Ability to read, analyze, and interpret business periodicals, professional journals, technical manuals and procedures, or governmental regulations.
• Ability to build and lead a team in completing a project successfully for scope, budget and time to deliver. 
• May require additional working hours outside of typical business hours which could include nights and weekends as necessary to meet project deadlines and operational support needs.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $145,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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