Staff Product Designer

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

We’re looking for a Staff Product Designer to join our Product Design team at Nelnet Business Services. As a Staff Product Designer you will lead projects and multiple teams across complex product areas.

You’ll collaborate closely with our FACTS® business and product teams that have set out to help solve the unique challenges that K-12 school administrators, teachers, and families face with education technology, services, and financial management solutions. Whether a school is streamlining their admissions, managing grants and financial aid, or better understanding a family or student throughout their system–you’ll help make it easy, understandable, and dare we say, fun.

You’ll contribute to the mission of FACTS® and NBS Product Design by:

• Helping to drive the design strategy and direction within our platform of products, shaping current and future work towards a north star.
• Setting a high bar for design excellence. You’ll ensure outstanding product experiences, producing high-quality work no matter how big or small the task may be.
• Using your full range of Product Design skills–not limited to design prototypes– to discover, design, and deliver simple, well-crafted experiences that our customers love. You’ll leverage your excellent communication and facilitation skills to align and collaborate with cross functional and senior leadership teams.
• Actively contribute to our healthy design team culture and mentoring other designers–especially those who also work on FACTS® products.

This role will give you the opportunity to:

• Own your impact. You decide with product teams what opportunities to work on and help to define what success looks like.
• Elevate product quality. You’ll work on an enterprise-level product suite with a strong, loyal customer base that has ample opportunities to modernize and grow.
• Be part of positive change. Everyday we’re investing in the educational lives of students and their families by serving schools and their staff.

A bit about you:

• You have a portfolio of well-crafted, impactful work that showcases your ability to lead successful large-scale projects across cross functional teams that solve real problems.
• You’re an seasoned collaborator, designing in the open, leveraging other functions’ expertise, and taking them on the journey with you.
• You have strong visual design and interaction design skills, with a passion for high quality fit and finish. You’ve worked with design systems to produce beautiful and functional designs that scale.
• You can articulate your decisions clearly and credibly, relying on qualitative and quantitative data to inform your perspective.

RESPONSIBILITIES:

• Set design requirements based on information from internal teams and external user research which advances the goals of product and business strategies.
• Identify new product improvement opportunities.
• Analyze how a new product satisfies market needs and consumer preferences.
• Rely heavily on both qualitative and quantitative data to make informed decisions.
• Coordinate with other design team members to ensure consistent and accurate design work and communication.
• Present product design ideas to cross-functional teams and senior leadership.
• Balance high level creative vision with practical and manageable steps towards improvement.

EDUCATION:

• Bachelor’s degree or equivalent
• Over 5 years of experience with design or UX

EXPERIENCE:

• Proven experience with the full design process including research, ideation, wireframing, testing, visualizing, evaluating success, and communicating results.
• Experience leading successful large-scale projects across cross functional teams.
• Experience designing digital products.
• Experience using data to inform design and product decisions.
• Expert experience in Figma.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• An intuitive eye for customer needs beyond the obvious.
• Ability to collect and interpret both qualitative and quantitative feedback.
• A well-rounded portfolio of product design work, demonstrating a strong understanding of business objectives.
• Ability to effectively communicate and persuade around design concepts.
• Ability to facilitate workshops with cross-functional partners to move the collective group forward.
• Passion for design and users; not satisfied with the status quo and always thinking of ways to improve.
• Dynamic, creative personality, effective at engaging and influencing a variety of audiences.

Please note: All candidates must submit a portfolio with their application.

Salary range: $115,000 - $140,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. 

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.