VIP Account Manager

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a VIP Account Manager to join our VIP Team.

What we want from you:

• Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
• Proactively engage with VIP customers to understand their needs, preferences, and goals.
• Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
• Stay up-to-date with industry trends and best practices in VIP account management.

• Fluency in Russian and a good command of English.
• Previous experience in VIP account management in iGaming
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong analytical skills, with the ability to interpret data and drive insights
• Experience in the iGaming or related industry is a plus

🏥 Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.

🌴 Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.

🛡️ Rest easy with comprehensive medical insurance coverage for employees.

🏋️‍♂️ Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.

🎓 Stay ahead in your field with access to conferences and professional literature to fuel your growth.

🍎 Boost your energy and morale with complimentary snacks available in the office.

🎉 Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!