Job details

Network Operations Associate

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

Fast Company Most Innovative Companies (2020, 2023)
Built Best Places to Work (2023)
Fast Company Best Workplaces for Innovators (2022)
Fortune Best Workplaces NY (2020, 2021, 2022)
Great Place to Work certified (2020, 2021, 2022)
Inc. Best Workplaces (2022)
CNBC Disruptor 50 List (2022)
Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Network Operations Associate to manage the day-to-day operations of Maven's Fertility provider network.

As a key member of the Fertility Network team, you will be responsible for ensuring the provider network is operating efficiently and effectively by creating and maintaining tools, documents and resources to house contracts and supporting records. The role will require excellent organization, communication, and internal collaboration. You will also be assisting with transition of care responsibilities, the implementation of new clients and support billing and data sharing with our partners. As the voice of Maven to the Fertility network, we're looking for someone that is passionate about healthcare with A+ communication, strong organization and interpersonal skills.

As a Network Operations Associate at Maven, you will:

Create and own organizational tools to house network documents and resources.
Execute on administrative duties including organizing, tracking, reporting and special projects.
Support billing and data sharing issues and escalations.
Own Fertility Clinic directory updates and maintenance.
Assist with implementation and transition of care for new clients.
Maintain knowledge of industry trends and best practices to apply to operational improvements.
Monitor SART/CDC provider outcomes up against our quality qualifications.

We're looking for you to bring:

1 to 3 years of experience in operations
Stellar organizational and analytical skill sets with high Excel/Google Sheets fluency
Comfort with Business Intelligence tools, such as Looker
Strong, clear verbal and written communication
Demonstrated ability to manage and document complex operational processes
Resourceful, highly organized self-starter with a bias towards action and efficiency
Trusted, team player looking to drive success in a fast-paced, start-up environment

For candidates in NYC, CO, or CA, the base salary range for this role is $70,000 - $100,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
Whole-self care through wellness partnerships
Weekly breakfast, lunch, and get-togethers
16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
Udemy, annual professional development stipend, and access to a personal career coach through Maven
401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Maven Clinic Glassdoor Company Review

4.3

Maven Clinic DE&I Review

4.5

CEO of Maven Clinic

Kate Ryder

Approve of CEO

By Maven Clinic

Maven is the largest virtual clinic specializing in women's and family health. Since it's launch in 2014, Maven has been providing support across fertility, pregnancy, adoption, parenting, and pediatrics worldwide.

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